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Form of workOVERVIEW:
As a Team Member at Gymshark you are a brand ambassador - ensuring that our community has the most incredible Gymshark experience. Working with your team, you will use your positive energy and sense of fun to build a welcoming and inclusive environment. Creating community is your number one priority. You will build authentic connections with visitors to your store, helping to educate them about conditioning and inspiring them to be their personal best. Combining your excellent product knowledge, operational best practice and technological flair, you will offer a best-in-class service, helping our community to shop how they want, and when they want.
RESPONSIBLE FOR:
- Represent the Gymshark culture and values, be a natural brand ambassador in everything you do and be passionate about the community and their experience of Gymshark
- Identify and share opportunities both within your pillar and for the wider Gymshark business
- As a clear and confident communicator, you will be comfortable with receiving and delivering feedback
- Be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team
- Support store leadership with the execution of store driven projects as and when needed
- Belonging means everything to us. You bring our values to life and hold diversity and inclusion at the heart of everything you do
- Lead and protect an exceptional customer experience, ensuring every member of our community is welcomed warmly, and greeted by an excited and inspiring brand ambassador
- Drive exceptional NPS results, protect customer retention, and never miss an opportunity to share app features for all customers to benefit from
- Build relationships with customers and support the wider team to get to know individual community members, frequent visitors and long-standing supporters
- Support stock management and movement, including audits, delivery and rapid replenishment to ensure we don't miss an opportunity
- Support store leadership to ensure both team and customers are kept safe and sound at all times (Health and Safety, all LP considerations)
- Set the bar for a seamless customer experience, maintaining clean, clear spaces, ensuring requests are dealt with quickly, be attentive and eager to look after all customer needs
- Do all of this whilst bringing fun and energy to your "work" every day
ESSENTIAL SKILLS:
- Experience in a similar or customer facing role
- Experience of working in a fast-paced, high volume, agile environment
- Experienced in an agile, changing environment
- Community building in a new market
- Highly effective communicator, written and verbal
- You are comfortable shifting gears and spinning multiple plates
- You have some digital experience
- Must be able to take and give constructive feedback
PREFERRED SKILLS:
- Experience in leading events
- Project management experience
- Some digital and social media experience
- Budget management
- Leading change
- Lateral thinker
- Willing to challenge and be challenged
- Willingness to give and receive effective feedback
VALUE DRIVEN BEHAVIOURS:
- BE HUMAN: Accessible, inclusive & humble
- Show up to the events with an open mind and willingness to find the best way of working.
- GIVE A SHIT: Conscious, caring & proactive
- Explore communities around New York to ensure we're being authentic in our consumer connections.
- DO THE RIGHT THING: Honest, trustworthy & genuine
- Work closely with consumers to understand feedback and how we can improve.
- FIND THE GYMSHARK WAY: Ambitious, agile & disruptive
- Offering and executing new and disruptive idea's for store activity.
- PUT FAMILY FIRST
- Understanding customer needs and how to show up for them in store.
THE PERKS:
10 days PTO + your birthday
A collaborative, creative and inspiring working environment
50% Gymshark Discount
Gymshark Gift Card for each year of service
Financial, Physical and Mental Wellbeing Support
*All benefits are non-contractual, and Gymshark may amend, terminate, or enhance the benefits provided you and our other employees from time to time as it deems appropriate.
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BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. If you'd like to request a reasonable adjustment please email talentusa@gymshark.com
Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. If you'd like to request a reasonable adjustment please email talentusa@gymshark.com
