Team Member-Full Time

Job Description: Firehouse Subs Team Member

Position Overview:

As a Firehouse Subs Team Member, you will play a vital role in ensuring excellent customer service and food preparation at Firehouse Subs locations. You will be responsible for providing exceptional service to customers, preparing high-quality food items, maintaining cleanliness and organization in the restaurant, and contributing to a positive and efficient work environment.

Key Responsibilities:

Customer Service:

• Greet customers with a friendly and welcoming attitude.
• Assist customers in selecting menu items and providing recommendations.
• Take customer orders accurately and efficiently.
• Process payments and handle transactions using the point-of-sale (POS) system.
• Address customer inquiries, concerns, and complaints in a professional manner.

Food Preparation:

• Follow standardized recipes and food safety guidelines to prepare subs, salads, and other menu items.
• Slice meats, cheeses, and vegetables according to the specified portion sizes.
• Assemble sandwiches and wraps with attention to detail, ensuring consistency and quality.
• Package food orders for dine-in, takeout, or delivery accurately and efficiently.

Cleanliness and Organization:

• Maintain cleanliness and sanitation standards in food preparation and dining areas.
• Clean and sanitize workstations, utensils, equipment, and surfaces regularly.
• Monitor and restock inventory items as needed, such as condiments, napkins, and other supplies.
• Follow proper food handling and storage procedures to ensure food safety.

Team Collaboration:

• Work collaboratively with other team members to ensure smooth operations.
• Communicate effectively with team members and management regarding customer needs, operational issues, and inventory levels.
• Assist team members during busy periods, such as taking orders, preparing food, or managing the cash register.

Adherence to Policies and Procedures:

• Adhere to Firehouse Subs' policies, procedures, and brand standards.
• Follow all safety regulations and guidelines to maintain a safe working environment.
• Attend and actively participate in training sessions or meetings as required.

Qualifications and Skills:

• Excellent customer service skills with a friendly and outgoing personality.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic math skills for handling cash transactions and calculating change.
• Strong communication and interpersonal skills.
• Attention to detail and ability to follow recipes and procedures accurately.
• Knowledge of food safety and sanitation regulations.
• Oregon State Food Handlers Certificate is required
• Must be able to: stand for entire shift, lift up to 50 lbs., and climb a ladder
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.