Team Lead, Account Manager

We're Changing the Rentals Industry
Rentable is a profitable, Series B prop-tech startup known for building and operating one of the U.S.'s largest rental marketplaces - Rentable.co. In addition to our marketplace, we've recently launched an industry-leading SaaS platform that has seen great market traction. We're looking for exceptional people to help further accelerate our growth.
We're a 100% remote team of 90+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people who take our work seriously, but not ourselves.
While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.
If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.
The Role
As the Team Lead you'll play a pivotal role in driving a seamless experience for our customers and the Account Management team. This is a dual player/coach role. You will work closely with the leadership team to implement account growth and retention strategies within the team while simultaneously taking ownership of a book of business and executing those same tactics. You will be expected to help coach and develop the team as well as creating and managing customer relationships, monitoring account health, securing the renewal and driving growth and expansion opportunities. You will work closely with our customers and our team to gain insight into the unique objectives and challenges and you'll craft personalized responses and plans that cater to varying levels of needs from our customers.
You will be responsible for ensuring our customers and the team are successful in using our software and platform and achieving their business objectives. You will have a passion for customer success and a proven track record of achieving revenue targets.
Responsibilities:

• Build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform
• Develop deep, multi-threaded relationships with decision-makers of your customers
• Drive spend across your book of business by owning retention, expansions, and overall growth
• Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases
• Ensure customer data is accurate and up-to-date in our CRM system
• Conduct regular business reviews with customers to ensure they are achieving their desired outcomes
• Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap and customer communication strategy
• Enhance the customer experience and drive efficiencies throughout the account lifecycle

Qualifications:

• A minimum of 2 years of account management experience required
• 2 years of supervisory or management experience required
• Proven performance in hitting monthly quotas
• Proven ability to coach up and enable others
• Demonstrated excellence in creating exceptional customer experiences
• Expert communication skills with customers
• Strong organizational skills to manage concurrent projects and conversations
• Ability to navigate complex relationships to accelerate product adoption and expansion, and seek opportunities for growth
• Ability to problem-solve, be creative, and drive customer retention
• Self-driven and independent; you thrive without constant supervision
• A collaborative team player who contributes to the collective success
• Agility in adapting to new scenarios and learning on the go

Why Rentable:

• 100% remote workplace
• Competitive Compensation
• Stock Options
• Open Vacation Policy (you take vacation whenever you want)
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program