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SalaryThe Utah State Tax Commission's Special Services Division is looking for a skilled, motivated and customer service oriented individual to fill its Tax Compliance Agent I position. This person will play an important role in our Division's mission to answer taxpayer inquiries and support the funding of multiple state public service programs. You must be current with filing your state and federal taxes as well as pass a FBI level background check. Non-state employees are hired for this position only at entry level (Collection Agent), $18.26 an hour. (See salary section below for more information.)
Principal Duties
The Tax Compliance Agent I will need to:
- Answer phones and provide information to customers as part of a contact center
- Research and respond to taxpayer inquiries
- Take payments
- Work in a fast paced and high call volume environment
- Provide tax information
- Explain and apply policies and procedures to taxpayers
The model candidate for this position is someone who:
- Can handle being on the phone for a majority of a work day.
- Has exceptional customer service skills.
- Has the ability to handle the occasional escalated call.
Salary
New employees are brought in as a Collection Agent with opportunities to advance to a Tax Compliance Agent I with on-the-job experience and the passing of knowledge tests. Salary depends on the job level offered within the series. Non-state employees are hired for this position only at entry level (Collection Agent), $18.26 an hour. Current state employees are subject to DHRM rules on transfers or promotions. We are unable to negotiate hourly wage amounts.
Job Series
This job may be filled at any of the advertised levels.
- Collection Agent
- Salary Range $15.94-$25.26
- Compliance Agent I
- Salary Range $18.75-$29.75
Remote Optional
- This position is eligible for a remote work schedule after you have been fully trained.
- These positions may be eligible for remote work from anywhere in Utah (work must be performed in Utah),
- in office work may be required.
Internet Speed
If working at a location other than in a state office, this position requires the employee to provide internet service that is of sufficient speed to support all work-related applications, systems, and devices.
Preferences
Preference may be given:
- to candidates that live outside the Wasatch Front (Weber, Davis, Salt Lake, Tooele and Utah counties);
- to those with experience working in a call center environment; or,
- to those who speak Spanish.
Tax Compliance Agents work in a professional environment and have many opportunities to educate the public and tax professionals, on related aspects of Utah tax law. In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE!
- Health Insurance - Public Employee Health Program (PEHP):
- 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medial insurance coverage)
- 5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage)
- 4 vision plan options under EyeMed or OptiCare
- Retirement - Utah Retirement Systems (URS):
- Employees hired on or after than 7/1/2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years.
- Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
- Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
- Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
- Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
- Paid Time Off-
- Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
- Annual leave increases with years of service.
- There are also 12 paid holidays.
The Agency
Example of Duties
- Determines debt, and negotiate resolution of delinquent taxes.
- Contact individuals or organizations to secure delinquent payments, and/or makes payment arrangements.
- Ensures customer compliance with applicable federal and state laws.
- Agent will comply with agency rules, standards and guidelines.
- Enters data into a computer system and retrieves, or corrects previously entered data.
- Reviews, processes, and verifies accounts and account balances.
- Reviews documents to find discrepancies and makes needed adjustments.
Supplemental Information
Working Conditions
- Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
- Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
- Personal tax filings and vehicle registration must be current and complete.
- A conditional offer of employment will be made pending a satisfactory completion of a FBI level background investigation.
- For transfers or promotions, DHRM Rules apply
- These positions may be eligible for remote work from anywhere in Utah (work must be performed in Utah).
