Tasting Room Lead

Nine Hats was born out of the renowned Long Shadows Vintners - a winery dedicated to making world-class wines from Washington state.

However, not every occasion calls for ultra premium priced wines, so we set out to make ordinary occasions special in their own right by using Long Shadows’ tremendous winemaking facilities and knowledge to make a line of everyday wines. The result was delicious, approachable, thoroughly drinkable wines, at a price point that’s meant to be enjoyed any day of the week.

We are looking for a passionate and dynamic individual to lead our Tasting Room and be an ambassador for the brand. As a member of the Nine Hats team, your energy, positivity and eagerness to “throw your hat in the ring” are what are we are looking for. Come join our team!

Tasting Room Lead – Position Summary

In addition to the expectations set forth above, it is the responsibility of the Tasting Room Lead to provide leadership in the Tasting Room, to think creatively, develop and implement strategies to increase sales and customer traffic to the Tasting Room within the Marcus Whitman Hotel.

The job duties of the Tasting Room Lead include but are not limited to:

Tasting Room Responsibilities

• Host wine tastings and educate consumers on Nine Hats wines

• Promote and manage retail sales in the Tasting Room

• Recruit, train and provide leadership for the Tasting Room staff in terms of Nine Hats wine knowledge, POS system, and sales activities

• Develop and execute creative ideas to increase the number of visitors to the Tasting Room

• Ensure the customer experience in the Tasting Room is consistent with the Nine Hats image

• Provide management with sales results, trends, and plans on a regular basis

• Operationally manage the Tasting Room business:

o Conduct opening and closing procedures

o Manage on-site inventory

o Manage staff scheduling

o Reconcile cash register daily

o Maintain cleanliness standards

o Manage Tasting Room supplies

• Work with winery staff and Wine Club Manager to plan and execute any events

Sales and Marketing

• Provide concierge service to visiting VIPs and industry professionals

• Develop, manage and facilitate efforts to increase direct sales and wine club sign ups

Administration

• Provide detailed results of all sales efforts to management

• Develop reliable systems to track and manage will call orders, samples, transfers and inventories

• Take the lead for all POS protocols and updates to be implemented in the Tasting Room and ensure all staff is properly trained on sales tools

Direct To Consumer Sales Administration

• Respond to customer phone calls, emails, etc.

• Oversee and organize order fulfillment

• Provide staff support as needed

Knowledge, Skills and Abilities

• Wine knowledge and Tasting Room experience required

• Management and/or hospitality experience required

• Excellent written and verbal communication skills and the ability to effectively interact with both customers and internal senior management

• Strong computer skills. Must be proficient with Excel, Outlook, Word; Orderport a plus

• Strong organizational, problem solving skills

• Solid time management skills and the ability to prioritize job duties

• Ability to see tasks through completion

• Adaptability, flexibility, independently motivated

• Position includes weekend hours and occasional evenings for events

• Occasionally required to lift 40-lbs

• Must be 21 years of age and hold a MAST permit and Food Handler’s permit

• Bachelor’s degree preferred and winery experience a must

Job Types: Full-time, Part-time

Pay: $19.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Every weekend

Experience:

• Wine knowledge: 1 year (Preferred)

Work Location: In person