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SalaryTable Games Dealer - 6397
Norman, OK | Card Games | Part Time 38
Posted 18 days ago
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Description
We are currently looking for a Part Time 38 Table Games Dealer to join our Table Games team located at Riverwind Casino working 3rd shift.
Summary:
Deal casino Table Games as assigned in order to provide a courteous and entertaining experience for all guests and generate revenue for the department.
Responsibilities:
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
- Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Deals assigned Table Games including roulette, craps, blackjack and other card games
- Escalates problematic customer issues to the next level supervisor to provide a timely resolution to ensure maximum level of customer satisfaction
- Maintains security of games and monies by remaining at the assigned table and keeping visual contact with customers, game layout and chip rack at all times
- Provides instructions to guest when requested or as assigned in order to encourage gaming activity
- Coordinates with Casino Operations and Surveillance to detect and prevent attempts to cheat and to identify floor irregularities to ensure game integrity and protection
- All other duties as assigned
Competencies:
Essential:
- Follow instructions, written or oral
- Card and Table Games compliance
- Adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Read, understand and apply regulations and policies
- Learn and apply Title 31 subject matter
- Communicates verbally with team, departments, guests and management
- Use voice in authoritative manner
Skills:
Experience:
Essential:
- No prior experience required.
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Pass gaming background check
- CDNC certified blackjack dealer
- Gaming license or permit as required by assigned position
Working Conditions:
Essential:
- Smoking - cigarette smoke
- Bright and Flashing lights
- Fast-paced
- Loud
- Noisy
- Potential exposure to blue and or white light
- Communications written, verbal
- May be required to assist individuals who are emotionally disturbed
- Pass pre-employment drug test
- Hand-eye coord, reach and grasp
- Manual dexterity
- Sitting up to 100% of shift
- Standing up to 100% of shift
- Visual acuity for detail, distance, color, depth perception
- Walk up to 25% of shift
- May work evening shift
- May work holidays
- May work night shift
- May work rotating shifts
- May work weekend shift
