Systems - Mainframe App Support

Mainframe Ops/App Support
Remote
MUST:
Experienced Mainframe Ops/App Support
Secret clearance required
Must have IAT Level 2 certification: Security+ or higher
Must have experience with IBM Mainframe
Experience within an IBM and Unisys mainframe OS and environment to support customer processing, applications, and configurations
Bachelors preferred
DUTIES:
Provide support controlling, diagnosing, and resolving difficult problems that arise due to incorrect ECL coding/programming techniques.
Provide IBM and Unisys Mainframe Operations/Application support including performing IPL in a highly-complex mainframe operating environment.
Provide generalized expertise in OS2200, z/OS, and z/VM operating environments, JES2, JCL, and OpCon Unisys scheduling tool.
Utilize a Windows-based personal computer workstation and the MS Office suite (Outlook, Excel, and Word), Internet browsers, Mainframe Terminal Emulation Software, and ITSM ticketing software.
Provide support using standard tools (currently BMC Control Products Suite) for scheduling to include building, maintaining, and scheduling batch processing (to include complex system abend (error) recovery techniques). Provide real-time accurate monitoring and troubleshooting of multiple mainframe systems and applications.
Conduct troubleshooting of Mainframe Application support issues in a manner that minimizes interruptions in the MLOB ability to provide customer support.
Monitor and maintain the stability of systems and resources in the MLOB Ops/App Support mainframe environment using performance/workload monitoring tools.
Conduct tape service support for external tape systems in the z/OS Mainframe environment, including tape movement from silo to silo and preparing/updating tape administration documentation.
Provide status and activity reports on items of team activities. Attend and participate in meetings.
Evaluate the customers mainframe processing requirements (e.g. scheduling requests, capacity concerns, and performance requirements) and comprehend/effectively communicate these requirements to customers and government employees (both orally and in writing).
Troubleshoot problems to minimize interruptions in the customer's critical business activities. *Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.