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Form of workJob Description
Beacon Technologies is seeking a Systems Engineer for our client's User Technology Engineering team. This position reports to the IT Sr Manager – Global Support. Primary areas supported are our client's company headquarters in Wisconsin, with technical leadership responsibilities for all company locations worldwide.
RESPONSIBILITIES:
- Daily leadership, workflow/priority management, and coaching of 4-6 analysts, system administrators, and contractors.
- Coordinate resource needs for emerging projects, lead team in setting user technology strategies and standards.
- Champion emerging trends and advance modernization of user experience with hardware and software solutions.
- Establish strong relationships and build rapport with cross-functional leaders and project team members as a trusted advisor and highly competent problem solver with a bias for action.
- Ensure technical solutions are in alignment with Lands’ End’s architecture and security principles, patterns, standards, and controls.
- Exhibit excellent prioritization and organizational skills for self and team, and the ability to adapt to change and be self-directed.
- Facilitate and manage lifecycle roadmaps for user technologies.
- Manage licensing levels for large-scale software solutions (i.e. Microsoft, Adobe), evaluate and approve requests, and inform leaders of purchase needs.
- Excellent service-oriented approach and methodology in decision-making.
- Excellent written and verbal communications; this includes the ability to present information and facts effectively for decision-making by other levels of leadership.
- Exhibit strong attention to detail, drive urgency, and utilize good judgment in solving issues.
- Perform administrative duties of team such as 1-1 and team meetings, process review, overseeing work assignments, and aligning team priorities.
- Ensure consistent ticketing and mgmt. of team tasks and support incidents aligning with company service level expectations.
QUALIFICATIONS:
- Bachelor’s degree in Computer Science, IT, or related field, and at least 6 years of IT experience in technical and leadership roles for large enterprises.
- Certifications in Azure, Power Platform, M365, or virtual/modern desktops highly preferred.
- High proficiency and experience in Azure AD, Intune/Autopilot, traditional SCCM, JAMF, VDI solutions.
- Expert experience functioning as a systems technical lead in complex cross-functional projects and initiatives.
- Proficient use of PowerShell, Excel and other tools to interpret raw data, provide dashboarding and reporting for leadership teams.
- Strong experience in hardware and software lifecycle planning and tracking.
- Strong experience in relationship building and contract management with technical solution providers and partners.
- Experience leading technical teams in an enterprise environment.
- Experience managing modern device management and deployment processes (no-touch/low-touch processes).
- Familiarity administering Microsoft technologies and licensing such as M365 Apps, SharePoint, Teams and Teams Phone System, and security/identity solutions.
- Familiarity with JAMF and iOS/MacOS configuration and administration.
- Familiarity with IT Service Management (ITSM) platforms, best practices, concepts, and procedures. (ITIL Foundation v3 certifications and ServiceNow experience are a plus).
LOCATION:
- The preferred work model for this position is hybrid-remote, meaning the candidate will be close enough to drive into the headquarters location in Dodgeville, Wisconsin 5-10 times per year, however a fully remote work model will also be considered.
About Beacon Technologies
Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.
Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.
