Systems Engineer II

Are you passionate about employee experience and designing impactful solutions for employees? The IT Employee Experience org is looking for a results-driven Systems Engineer to manage our Zendesk implementations and support a growing portfolio of software applications.  The ideal candidate is consultative in their approach, and has experience managing services and tools for a global organization. You will play a significant role in ensuring that our technology enables operational efficiency and meets cross-functional objectives that will scale with our business growth.

What you’ll do:

• Lead technical administration, design, and platform governance across multiple instances of Zendesk as well as other software applications.

• Work with stakeholders across different business verticals to identify problems, design solutions, and lead projects to completion ensuring activities achieve intended outcomes (success criteria, ROI).

• Empower various teams with the guidance, training, and thought-partnership in order to achieve business goals through usage of software applications.

• Lead discovery, research, testing, and implementation of application functionality in order to recommend enhancements to improve business capabilities.

• Manage software applications including access controls, change management/governance, integrations, and product enablement. 

What we’re looking for:

• 5+ years of hands-on technical experience with analyzing, designing, and supporting implementations of Service Management solutions and driving complex projects.

• Expert understanding of Zendesk Product capabilities, configuration settings, apps, database structure, webhooks, and APIs.

• Ability to translate business goals into system requirements and work end-to-end with service delivery teams (user stories, acceptance criteria, designs, testing plans).

• Techno-functional aptitude to evaluate business capability needs and bridge them with technology solutions (gap analyses, current/future processes, design diagrams).

• Excellent analytical, problem-solving, and program management skills.  Strong written/verbal communication skills.

• Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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