Systems Analyst Ii

Position Title: Systems Analyst II

Job Description: Under the supervision of a Director/C-level, the Systems Analyst II is responsible for developing and implementing strategies to address problems relating to computer ease of use, reliability, mobility/remote access, and systems management. Performs work directly related to the information technology operations of Novus Insight’s customers, and resolves matters in conjunction with and on behalf of management. This position will be located primarily in central Connecticut (Hartford area).

Why Work at Novus:

· Collaborative, high-tech, and fun culture

· Medical/dental/vision/company-paid life/voluntary life/STD/LTD/pet insurance!

· Generous PTO and flexible schedules

· Safe harbor 401k contribution and company match

· Skills development, training, mentoring opportunities, and tuition reimbursement

· Profit sharing

· Referral and spot bonuses

· Apprenticeship program – we grow our own!

Essential Functions and Responsibilities:

· Advanced skill set and experience

· Relies on extensive experience and judgment to plan and accomplish goals

· May lead the work of others

· Provides technical assistance to users for a variety of software and hardware products.

· Resolves hardware-related problems.

· Installs new software releases and system upgrades

· Coordinates with leadership to plan, design, and schedule the release of all software, hardware and operating systems updates

· Installs, configures, and maintains the organization’s computer systems and associated peripheral equipment

· Maintains backups and monitors systems to ensure data integrity.

· Maintains operating efficiency and stability

· Ensures the security and integrity of all systems and data

· Responds to outages and other issues

· Assists in developing and implementing standard information technology concepts, practices and procedures.

· Develops and enhances processes and technical documentation, creates back-up procedures, test plans, and reports

· Prioritizes and responds to requests for service and may provide escalation support to support staff

· On-call when needed, including the ability to work outside normal work hours for server upgrades.

· Other tasks as assigned.

Job Qualifications:

· Education:Bachelor’s Degree or Associate’s Degree and relevant advanced industry certifications associated with the technology used at Novus Insight, Inc. and customer sites or demonstrated proficiency in Novus Insight, Inc.-supported areas.

· Experience:3-5 years’ experience

· Skills:A wide degree of creativity is expected. Strong computer, analytical, customer relationship and communication skills. Experience with Windows client and server operating systems. Configuration and management of Office 365 environments: OneDrive for Business, SharePoint, Exchange Online, Azure AD, Microsoft Teams, Security and Compliance Center. Experience with Windows Server/Active Directory. Ability to systematically troubleshoot complex problems. Knowledge of computer networking fundamentals including switching, firewalls, TCP/IP. Strong knowledge of server and desktop virtualization technologies required. Excellent organizational skills. Strong attention to detail. Strong oral and written communication skills.

Physical Demands & Work Environment: The person in this position needs to frequently move about inside the office to access file cabinets, office machinery, etc. Continually operates a computer and other office productivity machinery. Frequently positions self to maintain computers, including under the desks and in the server closet. Requires the ability to manipulate small parts for the building of servers. The person in this position continually communicates with individuals; must be able to exchange accurate information in these situations. Must be able to view electronic information. Occasionally moves equipment. Frequently travels to business-related sites.

Generally normal conditions with reasonable workstation flexibility. Moderate noise (business office with computers and printers, light traffic).

Reports to: Director or C-level

Manage Others: No

Job Type: Analyst

Employee Type: Exempt, Full Time

Travel: Frequently throughout the state

Compensation: Based on qualifications

Relocation: No

With administrative offices located in East Hartford, CT and Jacksonville, FL – Novus Insight is a resource that leads and inspires innovation through state, regional, and national partnerships in information technology. We help smaller organizations “get out of the IT business” with managed services and IT leadership. For larger organizations with internal IT teams that are seeking critical skills or capabilities, Novus Insight can provide IT consulting, project support and management. The Novus team has a broad array of technical competencies and is always working with the latest technologies to leverage the best of what’s next.

Novus Insight is an Equal Opportunity Employer, M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Vet-Friendly Employer.