Systems Analysis -Sa23-10021

Position:Systems Analysis 
Location: Virginia Beach, VA

Job Overview:
The Systems Analyst will function within the Health and Human Services (HHS) IT Solutions team, reporting directly to the HHS IT Solutions Lead for Business Applications, Data, and Analytics. The role involves managing and supporting a portfolio of 52 Commercial Off the Shelf (COTS) business applications critical to the operations of various State/Federal systems within the health and human services domain.

Key Responsibilities:

• Collaborate with the team's Business Analyst to develop work intake requests and support business discovery for projects.
• Elicit, manage, and document business and technical requirements using Client ALM (Application Lifecycle Management).
• Conduct business process analysis and document using BPMN (Business Process Model and Notation).
• Perform various analyses such as SWOP (Strengths, Weaknesses, Opportunities, and Threats), GAP analysis, and Root Cause Analysis (RCA).
• Work closely with Access Management and Mobile Device Management teams to develop customized Business Application solutions meeting specific program needs.
• Develop and execute Test Plans, including User Acceptance Testing (UAT) Scenarios and Scripts.
• Develop transition plans for migrating Client files to O365 solutions using SharePoint Online, Teams, OneDrive, and Groups integration.
• Document report data requirements and specifications for Senior Systems and Data Analysts.
• Manage requests, incidents, and the team's Knowledge Management System (KMS) using ServiceNow.
• Prepare and present weekly status and project updates for IT and Human Services leadership and staff.
• Mentor interns within the team.

Additional Information:

• The Health and Human Services IT Solutions team oversees a wide range of programs and services, covering areas such as Behavioral Health,
• Developmental Services, Criminal Justice diversion programs, Social Services, and department administrative/operations teams. The team manages a substantial portfolio of complex business applications, including Electronic Healthcare Records, Case Management, Benefits Eligibility, Financial Management and Billing, Human Capital Management, Payroll, and Regulatory Compliance systems.
• The role also involves participating in innovative IT Capital Improvement Programs focusing on document management in the Cloud, Workforce Mobility,
• Evidence Management for Adult Protective Services and Child Protective Services, and modernization of Children's Services Act. Additionally, the team will be
• piloting new technology services supporting workforce mobility like Virtual Device Interface (VDI), Hoteling for community-based staff, and eSignatures.

Minimum/Special/Additional Requirements:

• Mid-Level: 4-6 years of relevant experience.
• Senior Level: 7+ years of relevant experience.
• Additional Required Screenings:
• Contractor company must provide a memo confirming the contractor has successfully passed a background check.