Systems Administrator I

Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time, Systems Administrator I to support one of our clients in the Brooklyn, NY area!

Under the general supervision of the MSP team Lead, theSystems Administrator I is responsible for providing proactive remote technical support to users in an efficient and accurate manner.  This role is DAS Health’s second line and is responsible for taking on escalations from the help desk as well as maintaining internal service boards.    

Work Environment/Hours:

Location: On Site -  Brooklyn, NY

Availability: Monday-Friday - 8:00am - 5:00pm EST
Compensation: $34-38/hr based on skills and experience

Responsibilities: 

• Maintain and work tickets on the backups board.
  • Troubleshoot backup failures.
  • New remote installations/reinstallations.
  • Disk Space Cleanup.
• Maintain and work tickets on the IT maintenance board.
• Resolving remote server alerts – disk space cleanup and HDD Failures.
  • Identifying trends to reduce the reoccurence of technical issues. 
• Maintain and Work Remote/Onsite Tickets on the IT Service Board.
  • New User Creations.
  • Troubleshoot PC Applications and OS Issues.
  • Remote PC Preps.
  • Set up MFA with End Users.
  • VPN Setup and Troubleshooting.
  • Prep and Deliver Prepped PCs to Clients.
  • Prep and Deliver Networking Hardware (APs, Switches, Routers, etc.).
• Maintain assigned tickets on backups, IT maintenance, and IT service boards.
  • Attaching, creating, and updating relevant configurations with necessary client asset information.
  • Attentive to all client correspondence and notifying them daily about new developments of their service request.
  • Working and managing your assigned tickets until resolved and acquiring help to resolve if needed (Team Supervisor and/or Sys Admin II Escalation).
  • Resolving tickets within 3 hours of total worked time and before 15 days of age.
• Act as the help desk’s first escalation point.
• Other duties, as assigned. 

Requirements:

• A high school diploma or GED quivalent is required. 
• Minimum of 2-4 years of experience in a help desk or IT support position. 
• Prior MSP experience is preferred.
• Prior experience administering multiple sites and users is preferred.
• A+ and Network+ certifications are preferred.
• Citrix End User Support and administration experience.
• Availability to travel to local offices, as needed. 
• Knowledge of MacOS and Linux is preferred.
• Proficient networking knowledge. 
• Proficient in windows server.
• Knowledge of cloud-based server environments (Azure, AWS, and WVD) are preferred.
• Working knowledge of Microsoft 365 email and Office products. 
• Working knowledge of Microsoft Windows. 
• Excellent problem-solving skills and troubleshooting skills.
• Self-starter with a professional demeanor. 
• Excellent verbal and written communication skills. 
• Excellent attention to detail and organizational skills. 
• Time management skills to complete multiple concurrent tasks and tickets in a timely manner. 

What We Offer:

For full-time opportunities, we offer:

• Work Remotely with Work from Home Allowance
• Competitive pay with discretionary bonus opportunities
• Flexible Time Off
• Continued Education Reimbursements
• Company Paid Health Benefits for employees and family
• 401k with Employer Match
• Mental Health Services
• Parental Leave

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/privacy-statement/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.

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