System Engineer Analyst (Hybrid)

Summary
The System Engineer Analyst designs, implements, and maintains client PCs and servers, providing technical consultation to AAA, Inc. and clubs for efficient client/server systems. This position analyzes, develops, and tests alternatives for the AAA, Inc. network, intranet, and website services, and ensures hardware/software compliance. The System Engineer Analyst also monitors network security, troubleshoots issues, and suggests enhancements while researching new technologies and offering cost-effective solutions.
Duties & Responsibilities

• Investigates, analyzes, and develops, tests and documents alternatives and plans for client PC systems on AAA, Inc. network, intranet, and website services.
• Responds to user requests for hardware, software installation, and scripting new and/or modified systems resources involving the AAA, Inc. network.
• Determines, documents and implements the most effective installation methods for hardware and software to comply with both user requests, including client image builds.
• Maintains critical patch compliancy, remediation, troubleshooting ongoing problems, and coordinating the appropriate resources to attain timely resolution.
• Monitors, implements and recommends new security patches to ensure the internal network servers and clients are protected from viral and hacker threats. Monitors servers by utilizing system management tools to produce regular ongoing performance reports. Makes recommendations to avoid degradation of performance below pre-established levels.
• Supports the goals and objectives of the Systems Management as they relate to the mission of AAA, Inc.
• Investigates new and existing technologies to be implemented into current or future Microsoft Windows client/server environment. Research sources includes, but is not limited to, vendors, technical trade magazines or journals, and the Internet.
• Provides consultation services to AAA, Inc. and clubs to analyze their needs and recommend the most cost-effective solution.
• Performs other duties as assigned.

Requirements, Competencies and Certifications

• Encourages and supports the success of others.
• Demonstrates an awareness of strengths, limits, and areas to improve.
• Strong written and oral communication with ability to communicate clear recommendations.
• Excellent analytical skills, customer service attitude and interpersonal skills.
• Openly shares and solicits ideas through dialogue; is clear about intentions.
• Uses time effectively; anticipates obstacles, adjusts priorities as needs change and keeps others informed of progress.
• Experience related to developing cost/benefit analyses of systems related services.
• Aligned with our commitment to inclusion across race, gender, age, religion, identity, and experience - a value that drives AAA forward every day.
• Strong time management and organizational skills
• Excellent interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment.
• Knowledge of creating Active Directory Group Policies and automating scripting techniques required.
• Experience in coordinating the implementation of large-scale server and client solutions.

Minimum Education & Experience

• Bachelor's degree in computer science or information systems and minimum of three (3) years' experience as system administrator, involved in planning and implementing PC/server solutions and providing troubleshooting and system management; or,
• Associate's degree in computer science or information systems or applicable industry standard certifications and a minimum of six (6) years' experience as a system administrator, involved in planning and implementing PC/server solutions and providing troubleshooting and system management.
• Thorough knowledge of systems in both a localized and enterprise environment; with major emphasis on planning, installation, configuration and integration of these systems. Ability to support Mac systems preferred.
• Microsoft Certified IT Professional (MCITP) preferred.

Salary Range
$65,000 - $75,000
AAA is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. Your qualifications and experience will determine the actual compensation offered.
AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance and offer a hybrid work model of three days in-office and two days at home (or whenever you work best) each week.
AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms or agencies to any employee at the AAA, Inc.'s office via email, the Internet, or in any form and method without a valid written Statement of Work in place for this particular position from the AAA, Inc. Talent Acquisition Department will be deemed the sole property of the AAA, Inc. No fee will be paid if the AAA, Inc. hires the candidate due to the referral or through other means.