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Form of workJob Description
Bored at work? Looking for a fast-paced environment to challenge you and make your days fly by? Xcel Delivery Services is looking for energetic, ambitious, and customer service-oriented individuals who are looking for a challenge and are eager to join a dynamic team environment where we work together each day to problem solve and deliver the highest level of service to our customers.
Join our dispatch team with opportunities for advancement as we grow
We are seeking a Dispatcher to join our team!
You will be responsible for helping drivers by dispatching orders, real time customer service updates, ensuring customer requirements are followed, and even making a delivery or two if needed. Dispatch experience a plus, but not required if you are smart and ambitious. Experience with TSA Drivers and tendering cargo a double plus.
The current open shift is from 2pm-10pm M - F.
Objectives of this role
- Serve as an agent of the company and dispatch drivers in the field as needed in a timely manner to achieve customers deadlines and job completion
- Create jobs and dispatch drivers using CXT software
- Update customers using their portals or emails in real time
Responsibilities:
- Scheduling /Dispatching drivers as needed to cover jobs
- Trouble shoot and resolve issues as they arise
- Handle customer inquiries and complaints
- Document and update customers orders
- Develop and maintain a knowledge base of our services and customer requirements
- Proactively monitor the dispatch board for new orders and plan for driver coverage
Qualifications:
- Previous experience in dispatch, customer service or other related fields is a plus
- Ability to build rapport with clients and vendor drivers
- Ability to work together in a team environment
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- A desire to problem solve
- Must have a valid Drivers License and clean MVR, no suspensions in the past 3 years and at least 21 years of age.
Our services are available 24 hours a day, 7 days a week, every day of the year, no exceptions. With a large and varied fleet of vehicles, you will never have to worry about if we can accommodate the pickup of your shipment or not. Our outstanding staff is highly trained and has the expertise to help you with all of your warehousing, distribution, or logistics demands. We have all the services you need for your business solutions.
We work daily in the computer and medical fields, as well as many other industries as trustworthy, confident, highly trained couriers and drivers. Xcel Delivery Services operates throughout Arizona, including making daily local Tucson and Phoenix deliveries.
Let Xcel Delivery Services be your one stop solution for your logistics, warehousing, and distribution needs.
