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Form of workAbout Propeller
Founded in 2006, Propeller is a digital forward, omnichannel healthcare marketing agency transforming HCP engagement. With a HQ in Summit, NJ, our team of 120+ marketing specialists truly understand the ever-changing industry, complex content, and how to mobilize data to drive meaningful results. Our continued success is achieved through our omnichannel fluency and curated digital suite of capabilities, including Account Services, Creative, Digital and Brand Strategy, Digital Production and Project Management, 3D Animation, Digital Development, and Video.
Our Culture
We offer a unique, personalized culture in which each team member is encouraged and expected to bring their ideas, solutions, and leadership to the table. By empowering individuals, we remain nimble, engaged, and able to break away from conventional thinking and speak intelligently about serious topics. We value our team’s intangibles–the experiences and traits that make them unique.
Come Live Your Best Life With Us
We pride ourselves on our inclusive, employee-centric mentality. There’s life at work and life outside of it. We want everyone to be healthy, feel supported, and have the financial resources they need. Our team enjoys competitive compensation and consistent performance recognition, generous paid time off, comprehens
Title: SVP, Client Services
Department: Client Engagement
Location: Propeller / New Jersey
As SVP, Director of Client Services, you are responsible for protecting and growing the business and the agency’s relationships with its client base with little management oversight. The SVP, Client Services position requires you to focus and employ the agency’s resources to serve existing clients effectively and profitably while developing the skills and talents of the account management staff. You will be responsible for business development and revenue growth for both new and existing clients.
Strategic Business Stewardship:
- Provide insight into short-and long-term planning for the agency at large
- Assist agency leadership by improving the operations of agency processes and business structures to ensure growth within the industry
- Maintain superior knowledge and understanding of agency and network resources in order to effectively handle crisis situations
- Work with senior leadership, strategic leads, and creative directors to ensure that account is staffed appropriately to meet client needs, including the provision of rationale and supporting documentation for deviation in staff requirements
- Maintain a working knowledge of strategic direction across multiple brands within the agency
- Create new business opportunities for agency (organic and new business)
- Provide strategic direction and approvals at significant steps in the advertising creative process
- Interact with all members of the agency product team to ensure accuracy of information exchange and smooth flow of product work
- Identify strengths and weaknesses of the account and make recommendations for change
- Maintain strong grasp of innovative and digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation
- Advocate for full team participation in research, meetings and conferences as brand need demands
- Act as brand steward as it relates to all marketing segments, including professional, PR, medical education, DTC, global markets
- Drive business growth on account assignments, providing client with new, and unexplored opportunities for the brand, leveraging network resources such as disease awareness/PR programs, DTC, DTP, access and global Omnicom network pull through
- Maintain a strong market knowledge of existing competition and pipeline products in brand category
- Uphold agency values and culture in day-to-day activities of the brand
Client Partnership & Business Development:
- Responsible for client relationships at all levels. Engage with senior level clients and continue ongoing relationship development, including identifying new ways to strengthen relationships
- Monitor and evaluate the competitive landscape to prove senior level strategic insights
- Mine new, organic business opportunities with existing clients, by building relationships across the client’s organization and with key industry partners
- Establish a strategic partnership with clients, ensuring agency POV is shared and delivered effectively
- Identify and solidify client relationships beyond the day-to-day project owners
- Participate in and lead new business pitches
- Oversee client/agency review process
- Ensures and owns client satisfaction and actively works on solutions and improvements to better business
People Management:
- Encourage and enable account personnel to develop and fulfill career goals; successfully develops talent into positions of increasing responsibility at the individual, team and department levels
- Encourage account team to support team building across departments
- Manage multiple-agency collaborations both in and outside the network
- Work collaboratively across agencies and senior departments
- Serve as an agency ambassador and role model for the account group as a whole
- Network and partner with other agency leaders within the Omnicom network and identify ways to partner together
- Set priorities for the team while handling multiple projects and delegating work appropriately
- Keep department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers or FTEs
- Evaluate performance of direct reports and complete and deliver performance reviews
Financial Management:
- Participate in the fiscal management of the agency forecast and tracking of income for the year
- Flawless management of account financial reporting, including forecast and income generation and reporting to clients and Senior Leadership at agency
- Develop and oversee annual tactical plans and new SOW development throughout the year
- Forecast budgets and maintain accurate phasing
To be successful in this role, you will need:
- 10+ years of relevant experience in healthcare marketing
- 5 years of supervisory experience
- An engaging leadership presence that comes across equally strong in person, over the phone and through writing
- Build and foster strong, collaborative relationships
- Strong business judgment and decision making
- A self-starter who is collaborative and works well in an agile, fast-moving, and entrepreneurial environment
- Ability to work across multiple high-profile and high-budget programs at once, in collaboration with multidisciplinary team members
- Successful history of growing brands and launching brands
- Bachelor’s degree required
The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
- $170,000 - $200,000
Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.
