Surveillance Shift Supervisor

SUMMARY:           

To assist the Surveillance Manager in every regard at all times; to supervise senior operators, technicians and operators on their respective shifts as instructed by the Manager in compliance with all-departmental, company and State Regulations.  To conduct continuous surveillance of all areas of the casino via floor surveillance and the CCTV system as directed by the Manager per Commission, departmental and company regulations; to take authority over emergency situations until such time that the Manager may arrive to provide further instructions and to give guidance and training to the Operators of all shifts. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Give guidance to Senior Operators, operators and technician as directed by the Manager.
2. Make recommendations to Surveillance Management, based on observations made during Surveillance activity, concerning changes in the policies and procedures of other departments with the protection of company assets in mind.
3. Supports other Managers, Directors and Executives with assistance and information relating to the protection of assets in their respective departments, as well as Operators in the performance of their duties.
4. Understand and cooperate fully with all Departmental and Company policies, including the “open door” policy.
5. Continuously monitor CCTV, closely scrutinizing all activities within Camera range to ensure the protection of company assets.
6. Maintain a professional relationship with the Commission or its Agents.
7. Maintain the ability to detect any schemes or cheating aimed at the company or its guests.
8. Report all significant indications of criminal activity to the Commission in a timely manner.
9. Ensure that the integrity and confidentiality necessary in the department is maintained per company and departmental policies and procedures.
10. Maintain a non-arbitrary work environment for all surveillance personnel.
11. Provide a comprehensive training concerning all table games, slots, cage and count areas, as well as internal controls.
12. Maintain an environment which emphasizes cooperation, communication and teamwork with all departments which depend on the support of the Surveillance Department.
13. Recognize and recommend for promotion only those surveillance employees who have demonstrated that their attitudes and abilities are commensurate with added responsibility and growth within the company.

SUPERVISORY RESPONSIBILITIES 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. 

EDUCATION and/or EXPERIENCE

Two years Surveillance Senior Operator experience.  At least 21 years of age, displaying a level of maturity commensurate with the responsibility of the position.  Must demonstrate excellent verbal and written communication skills.  Must have the ability to obtain a work permit or license issued by the Missouri Gaming Commission.  Must demonstrate, to the satisfaction of the Surveillance Manager, via written and oral evaluation, the ability to take authority over any situation when the Manager is absent. 

CERTIFICATES, LICENSES, REGISTRATIONS

 Must be able to obtain and maintain Missouri Gaming Commission License. 

LANGUAGE SKILLS

Must be able to effectively communicate in English. 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills.