Surveillance Operator

At Mark Twain Casino, everyone knows your game. We are a personable and friendly company that connects with our customers and employees. With exciting gaming action, enticing promotions, casual dining, and impeccable service, fun and excitement are never far away. Mark Twain Casino is a favorite of locals and visitors alike.

The Surveillance Agent is responsible for observing activities that occur in all gaming and non-gaming areas. They report all violations of gaming, safety, health, and policy and procedural violations that occur. 

EXPECTED CONTRIBUTIONS INCLUDE (Other Duties May Be Assigned)

• Must have a thorough 
• knowledge of slot machine games.
• Operate closed circuit television, video recording devices, and remote control devices.
• When assigned to the CCTV monitoring room, “patrol” the facility using pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system. Maintain a log of events and complete incident reports as circumstances dictate.
• Use a computer, including EnduraOne, Pelco Surveillance Systems, Internet (Web-based) products, and Microsoft Office products.
• Monitor the operations conducted at automated bill breaker machines, automatic gaming voucher, and coupon redemption machines, automated jackpot payout machines, and automated teller machines.
• Must have a thorough knowledge of property policies and procedures.
• Must proactively notify management of any gaming, procedural, and policy violations.
• Must remain impartial and keep all actions and behaviors observed confidential.
• Must be able to give court testimony when necessary and write detailed reports.
• Assists in random team member audits.
• Comply with all Missouri Gaming Commission Rules and Regulations and other local, state, or federal guidelines.
• Meet company attendance requirements.
• May be required to work weekends and holidays. 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. 

EDUCATION and/or EXPERIENCE 

• High School Diploma or Equivalent Required. 

CERTIFICATES, LICENSES, REGISTRATIONS 

Must be able to obtain and maintain a Missouri Gaming License.

EMPLOYEE BENEFITS INCLUDE: 

• All rest and meal breaks are paid!
• Employee meals are provided when working!
• Paid Time Off (PTO) earned each pay period for Full-Time Team Members.
• Paid Holidays for Full-Time Team Members
• Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members
• 401(k) with Company Match
• Free $25K Life Insurance for Full-Time Team Members
• Optional Coverages you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance
• Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.
• Employee Discounts, Team Celebrations, Awards, and more...

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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