Job Description
Job Summary
The Veterinary Technician is an essential member of the Mill Valley Veterinary team. Our Veterinary Technicians provide experienced and skilled animal care to our patients, assist in administrative and technical tasks, and support the entire veterinary team in the clinic's day-to-day functions.
The Veterinary Technician is responsible for overseeing the day-to-day care of all patients of the practice and providing support to the Veterinarian throughout the examination, diagnosis, and treatment phase of the patients’ visit. Their goal is to foster both a positive and comfortable environment for the public as well as demonstrate professionalism and compliance for clinic policy. As the animal care and medical support, the Veterinary Technician demonstrates excellent interpersonal communication, veterinary skills and knowledge, and a connection to the clinic’s core values and mission statement.
Our ideal candidate is very team-oriented and works well on a multi-faceted team of doctors and experienced veterinary support staff. We are looking for an individual who is enthusiastic and interested in growing in their position, communicates well with clients and staff, and maintains a positive attitude in stressful situations. We encourage a strong work-life balance and provide flexibility with scheduling to ensure your needs are met.
Essential Job Functions
Provide compassionate care to patients and clients to build relationships and enhance the clinic’s reputation in the community
Greet clients and pets immediately upon arrival, determine reason for visit, ensure updated registration forms are on file and inform clients of expected wait time
Alert management immediately of potential client, patient, or staff issues
Conduct oneself in a confident and courteous manner at all times including during stressful situations
Ensure a pleasant, respectful and productive relationship with Veterinarians and all team members
Demonstrate strong multitasking skills in a fast-paced, deadline-driven setting
Handles after life planning and care with compassion while following euthanasia protocols
Assist in training staff on Veterinary Technician tasks, initiatives/policies & procedures
Maintain a clean, safe and professional work environment including the appearance of all exam rooms, surgery suite, and other areas in the clinic
Maintain clinic equipment and supplies, inform proper individuals when repairs and supplies are needed
Ensure that checklists and daily housekeeping tasks are completed and initialed
Follow all leash handling guidelines to safely navigate dogs throughout the facility
Apply the use of specific language designed to communicate/reinforce behavior expectations to dogs
Comply with verbal and written instructions communicated such as emails, lists, color-coded signs
Maintain excellent attendance record with on-time arrival
Follow dress code guidelines; present in a neat, clean and hygienic manner at all times
Veterinary Technician Skills
Prepare and maintain patient exam rooms, maintain the flow of appointments, obtain patient histories, and assist the Veterinarian during patient appointments
Use understanding of common diseases and conditions, physical assessment, and monitoring patient parameters to triage patients
Practice safe animal handling techniques, proper animal restraint, and the proper use of PPE
Administer medications and fill prescriptions as prescribed by the Veterinarian
Prepare and administer vaccinations under direction of the Veterinarian
Administer subcutaneous, intramuscular, and intravenous medications
Venipuncture, catheter placement, fluid therapy, and blood transfusion therapy
Assist with diagnostic radiographs, ultrasonography and paracentesis
Laboratory skills include sample collection, microscopy, in-house laboratory testing, and send-out laboratory testing
Maintain the clinic’s veterinary equipment, tools and supplies
Follow cleaning protocols and complete daily responsibilities involved with clinic and facility upkeep and organization
Surgical Skills & Assistance
Prepare surgical room prior to each procedure by following essential cleaning and disinfection protocol, supplying appropriate surgical PPE and packs, and starting up all surgical equipment
Assist Veterinarian using appropriate sterile technique before, during and after all surgical procedures including dental procedures
Perform tasks such as placing and/or maintaining endotracheal tubes and urinary catheters as needed
Set up, maintain, and troubleshoot oxygen cages and other oxygen administration techniques
Administer, monitor, and maintain patients under general anesthesia with or without mechanical ventilation for patients with varied levels of risk
Monitor patient recovery and communicate post-surgical discharge instruction with clients
Communications
Assist the Veterinary Client Service Representatives in their responsibilities when needed
Educate and counsel clients on animal health care and their pet’s needs
Keep accurate medical records of all patients
Communicate and collaborate with team members to ensure optimal patient care
Physical Demands
Standing, sitting, walking. balancing, crawling
Talking, hearing
Stooping, bending, kneeling, crouching
Reaching, handling, fingering, feeling
Color detection, motion and depth perception, near and far acuity
Job Hazards
Exposure to dog and cat bites and scrapes
Exposure to disease or infection
Exposure to contaminants
Restraining large animals in an agitated state
Frequent bending and lifting (see complete list of physical demands)
Must be prepared to cope with euthanasia and the trauma endured by medical professionals who deal with illness, death and dying on a regular basis
Qualifications
Customer service experience- 1 year (preferred)
Veterinary or professional animal care experience- 1 year (preferred)
High school diploma or equivalent (required)
Outstanding interpersonal communication skills
Highly organized; able to multitask in a fast paced setting
Strong computer experience; learns new programs with ease
Comfortable interacting with animals of all breeds and sizes
Passionate about animal welfare; treats all animals with compassion and kindness
Follow rotating work schedule (e.g. nights, weekends and holidays)
Reliable and dependable; maintain excellent attendance and punctuality
Strong work ethic; sets high standards for self and others
Job Types & Benefits
Job types include full-time and part-time. Schedule requires weekday and weekend availability with flexible hours. Competitive hourly pay. Benefits include:
Paid holidays
Paid vacation and personal time off
Health insurance and supplemental insurance including dental
Retirement plan with 3% employer match
Annual account credit for employee pets
Disclaimers
The above information has been designed to indicate the general nature of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed or deleted in accordance with business needs.