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Establishes and monitors detailed calendar of each surgeon. Monitors and notifies all parties involved regarding time changes with schedules. Coordinates any pre-admission and ancillary testing done or ordered within the department. Coordinates and schedules elective and emergent surgeries.MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High School Diploma or equivalent.
EXPERIENCE:
1. Two (2) years medical office experience.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an exhaustive list of all responsibilities and duties. Other duties may be assigned.
1. Establishes and monitors detailed calendar of each surgeon and uses this information in conjunction with OR schedule in order to proficiently schedule all cases in a timely fashion and provide best time utilization for surgeon. Will make every effort to schedule cases within the appropriate times for the surgeon and OR. If unable to accomplish this based on urgency or case specifics, will work with management and/or surgeon to make an appropriate compromise.
2. Communicates information regarding impending surgery to patients and their families, within scope of knowledge of incumbent.
3. Assists in scheduling urgent and emergent surgeries.
4. Displays intimate knowledge of procedure schedule; will be required to have in depth understanding of Clinical staff, equipment and OR availability, to provide requested procedures.
5. Coordinates patient calls 3-4 days before procedure – will be required to follow up until answer. Required to adhere to parameters put in place by division to supply highest level of service not only to referring office, but also Suite Staff, and finally section Staff.
6. Completes any missing information; provides Referring Clinical Staff with request forms that aid in the determination of medical procedure, necessity of treatment, and/or necessary follow up. Scheduler serves as a contact for future questions or concerns.
7. Scheduler may be required to speak with referring physician office to inform them of appointment as opposed to procedure appointment.
8. Continuously monitor and review length of specific procedure with specific surgeon to ensure optimal utilization of OR time.
POSITION SUMMARY: Establishes and monitors detailed calendar of each surgeon. Monitors and notifies all parties involved regarding time changes with schedules. Coordinates any pre-admission and ancillary testing done or ordered within the department. Coordinates and schedules elective and emergent surgeries.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High School Diploma or equivalent.
EXPERIENCE:
1. Two (2) years medical office experience.
9. Confirms patient procedures within the Suite for Clinical staff.
10. Coordinates patient care with various clinics, pre-admission testing, and staff, within the Clinical Enterprise to accommodate procedure requests.
11. Required to work closely with Call center to decrease clinic back log by scheduling procedure appointments – those in need of procedure decided upon by Clinical Staff.
12. Required to work closely with Manager as well as clinical staff, to accommodate procedure requests.
13. Calls patients with appointment reminders. Intentions are to speak with the patient and elicit a response on the intent of the patient to keep the appointment.
14. Coordinates with other departments and surgeons if co-surgery is requested. Will manipulate schedule to accommodate both surgeons and circumstances.
15. Closing Scheduling Short-falls or gaps.
16. Required to understand the procedure schedule, preference of staff physician performing the procedure, as well as other information that could determine patient presenting to procedure room. Intent is to work with all parties involved, under the direction of the Lead (Staff Physician, clinical staff, referring physician office, and patient) Ultimate intent of accomplishing 100% procedure show rate. Will release OR time accordingly.
17. If procedures are canceled, requirement is to pull future cases/appointments to keep procedure schedule full. This will require careful management and knowledge of internal staff schedules and preferences. Scheduler will be responsible for filling gaps with patients that only require procedure. This will involve working with Clinical Staff or referring office to massage and manage schedule.
18. May maintain record of cases performed, including those with resident participation.
19. Will update the DEPOT weekly to reflect information about the case and any issue(s) with scheduling the case.
20. Keeps up to date queue from tests ordered by Physicians. Gathers ancillary testing forms received from Physicians when necessary.
21. Displays intimate knowledge of ancillary testing schedule to allow decision making as it relates to scheduling of tests.
22. Provides patients with directions to ancillary testing site.
23. Maintains inventory of patient instructions and educational materials as it relates to ancillary testing.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Ability to sit for extended periods of time.
2. Hearing (aid permitted) – Must be able to function without use of lip reading.
3. Visual acuity (corrected) – Keen for both distant and near objects/individuals (i.e. ability to read small print).
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Working closely with others.
2. Normal office setting with electrical equipment (i.e. telephone, personal computer, copier, fax machine, etc.)
SKILLS AND ABILITIES:
1. Possesses the interpersonal skills to positively and effectively communicate, negotiate, and resolve conflict.
2. Cooperatively interacts with the health care team to support and contribute to the shared group goals.
3. Knowledge of medical terminology preferred.
Additional Job Description:
Scheduled Weekly Hours:
40Shift:
Exempt/Non-Exempt:
United States of America (Non-Exempt)Company:
PCH Princeton Community HospitalCost Center:
8661 PCH Surgery GeneralAddress:
201 12th Street Extension Princeton West Virginia
