Surgical Scheduler-Otolaryngology

We are looking for an experienced surgical scheduler to join our busy practice. Position is responsible for performing appointment scheduling for a high-volume multi-physician specialty care practice, including coordination of surgeries, and/or surgical procedures at multiple locations. The successful candidate will have previous similar experience in a medical practice. Excellent customer service and organizational skills are required, in addition to the ability to work as part of a team in a fast-paced environment. An ability to maintain patient confidentiality is also required. This position is a hybrid position with a mix of remote work from home and occasional in-office requirements.
The hours are 7 a.m. - 4 p.m. (1hr lunch) or 7:30 a.m. - 4 p.m. (30 min lunch) Monday - Friday.
Position Summary
Position is responsible for performing appointment scheduling for a high-volume multi-physician specialty care practice, including coordination of surgeries, and/or surgical procedures at multiple locations.
Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. 1. Education: High school graduate or equivalent preferred.
   2. License/Certifications: N/A
   3. Experience: N/A
   4. Knowledge and skills of using office equipment.
   5. Knowledge of customer service concepts and techniques.
   6. Excellent organizational skills with the ability to accomplish multiple tasks and have the flexibility to meet changing demands on a daily basis.
   7. Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
   8. Excellent customer service skills.
   9. Strong computer skills.
   10. The ability to read, understand and follow oral and written instructions.
   11. Ability to maintain confidentiality.
   12. The ability to work independently and as a team member with minimal direct supervision.
   13. The ability to maintain a professional manner even under stressful situations.