Surgical Scheduler

Are you passionate about providing exceptional customer service and ensuring seamless communication? Join our team at Medworks as a Surgical Scheduler, where you'll play a vital role in delivering top-notch service and support. We are seeking an organized, reliable, and results-oriented individual who thrives in a collaborative environment.

Responsibilities

• Deliver Outstanding Customer Service: Provide unparalleled customer service experiences via phone and other communication channels, embodying the mission, vision, and values of Medworks.
• Team Collaboration: Work closely with the team to meet and exceed daily call and email metrics, fostering a strong sense of teamwork and shared success.
• Efficient Scheduling: Receive and process scheduling calls, emails, and requests accurately, updating shared calendar software with precise case information.
• Effective Communication: Communicate promptly with team members regarding scheduled appointments, locations, physician preferences, and any updates to ensure smooth coordination.
• Adaptability: Willingness to take on additional responsibilities and assist the team as needed to support overall operational efficiency.

Requirements

• Customer Service Experience: Minimum of 3 years of customer service experience, demonstrating a strong commitment to delivering exceptional support.
• Surgical Scheduling Experience: Preferred minimum of 2 years of experience in surgical scheduling or a similar position, with a proven track record of success.
• Proficiency in MS Office: Skilled in using MS Office applications (Excel, PowerPoint, Word) for reporting and documentation purposes.
• Customer Focus: Dedication to providing outstanding customer support, with a keen understanding of customer needs and preferences.
• Communication Skills: Excellent verbal and written communication skills, coupled with exceptional interpersonal abilities.
• Problem-Solving Skills: Demonstrated capability to think critically and solve problems efficiently in a fast-paced environment.

Join us at Medworks and become part of a dynamic team dedicated to excellence in healthcare service delivery. Apply now to embark on a rewarding career journey!

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance
• Volunteer time off

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person