Surety Underwriting Assistant

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Liberty Mutual Surety ™ offers an exciting career as a Surety Underwriting Assistant in our Mahwah, NJ office to provide administrative and underwriting support for our Surety Underwriting team. This is an excellent opportunity for an experienced support professional seeking a specialized, stable, and rewarding career providing outstanding assistance to a diverse set of internal and external customers. Successful Surety Underwriting Assistants are goal-oriented, results-driven, and passionate about exceeding customer expectations. They also thrive in a fast-paced environment by working on a variety of highly complex duties which vary each day, and embrace our culture which rewards employees for their accomplishments, values the diverse ideas they generate, and both encourages and applauds the impact they make in our company and global communities.

Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the world's largest global Surety, including in the United States. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service. Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 16 countries.

Responsibilities:

• Process Surety business through data entry supporting one or more product lines within a defined territory applying knowledge and understanding of rating scenarios and producing error free work through strong attention-to-detail. This includes but is not limited to prepare and execute new bonds, riders, enter rates and code new business, renewals, cancellations, endorsements, and reinstatements.
• Provide underwriting support to Surety Underwriting team (Underwriters, Bond Managers, etc.) and legendary service to internal and external customers, including agents and clients within a defined territory. Assists with customer inquiries and questions, as well as the input of new bond transactions.
• Retrieve information using various systems and updates agency information as appropriate, including billing, workflow, and contractor's database systems. Prepare and verify documents for accuracy prior to entering systems.
• Assist Accounting team with billing, premium and commission discrepancies upon request.
• Uses excellent verbal and written communication skills to engage with Home Office and field teams, Customer Accounting, Surety IT, Surety Claims, attorneys, and additional internal and external customers.
• Review and reconciles internal system report as directed by Manager.
• Apply independent judgment to complete complex or specialized assignments/tasks working within defined policies and procedures to optimize planned business results.
• Apply technical knowledge of Surety Operations Processing policies and procedures acquired through experience in job area or through technical training. Identifies opportunity for process improvement and shares with manager and peers.
• Performs technical support within the office and assists in the resolution of problems in coordination with Surety's IT Department and Application Specialists.
• Process, coordinate and/or validate data and documents to ensure quality and customer satisfaction.
• Provide administrative and general office/clerical support as needed.
• May participate on key special projects as requested, and perform additional assignments as instructed by manager.

• High school diploma or equivalent required.
• 3+ years surety bond Underwriting Assistant experienced or related experience desired.
• Understanding of surety rating and processing functions preferred.
• Excellent written and oral communication skills.
• Demonstrates ability to work well on a team and independently.
• Exceptional customer service skills.
• Proven ability to organize personal work flow as well as the work flow of others.
• Competent and proficient with computer software applications utilized by Surety.
• Exhibits high degree of independence and proficiency in bond processing/assigned task

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.