AddressQuality auditors are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. You will be required to work Monday – Friday from 9:00 am – 6:00 pm.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
In this role you will be responsible for auditing all transactions that are processed in the Surety Service Center. You will be responsible for maintaining a high level of accuracy and a strong knowledge of surety bond transactions. This will involve building relationships and working closely with client-decision makers, reviewing executed deliverables on our client’s behalf in accordance with our service level agreements and standard operating procedures and completing various administrative tasks. You must also be able to mentor new hires and provide support to assistant client services specialists.
Duties include, but are not limited to:
• Ability to accurately audit surety bonds based on the specific instructions of the client and/or client manager as communicated
• Ability to understand and interpret the information presented in a bond request
• Assist with resolution of client/carrier accounting issues
• Prepare written correspondence, reports and analysis as needed for management
• Communicate effectively with clients, client managers and other team members
• Participate in internal and external meetings
• Maintain client confidentiality
• Mentor new hires and provide on-going feedback
• Provide support to assistant client services specialists in their day-to-day transactions as needed
The Requirements
• Strong attention to detail
• Excellent verbal and written communication skills
• Ability to obtain any necessary licenses within 90 days of employment
• Ability to work independently and in a team setting
• Strong customer service, presentation and organizational skills
• Working knowledge of Microsoft Office including Excel, Word, and Outlook
• 1-2+ years insurance industry experience related to servicing accounts
• Experience working with surety, including in an insurance brokerage environment
• Achieve and maintain a 99+% quality score in production
• Experience working with Epic and Sure Path
EOE, including disability/vets
