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Form of workAbout us
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
National Grid is hiring a Supervisor, Customer Meter Services, working out of Brooklyn, NY (Canarsie)
Job Purpose
To be responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks, in line with departmental and National Grid requirements. Responsible for the supervision of personnel in either the Field Operations or CMS team to ensure the safe and reliable maintenance and operation of the gas system, in a productive and cost-effective manner.
The successful candidate must be prepared to work all shifts, weekends and holidays. The successful candidate is expected to be on-call schedules and ready to respond to emergencies.
Key Accountabilities
• Ensure the safety, reliability, security and integrity National Grid's gas and our gas customer's premises, consistent with Company goals, objectives and policies, in full compliance with existing and future governmental codes and regulations.
• Protect the safety of the public, company property, and personnel through monitoring and enforcement of work methods, construction standards, and procedures for emergency response, leak investigation, and other gas maintenance, construction, and service activities.
• Lead, supervise and motivate a culturally diverse workforce through coaching, counseling, and team building to effectively and efficiently accomplish assigned and emergency job tasks.
• Effectively implementation of policies and procedures that ensure public safety, maximize customer satisfaction and fulfill statutory requirements while meeting or exceeding performance incentives.
• Ensure employee and job site safety through field observations and inspections of crews, equipment, and work sites.
• Efficiently schedule and secure required resources to maximum customer satisfaction and productivity while remaining fully complaint within budgetary limitations.
• Initiate and institute corrective actions and process improvements.
• Utilize labor relations skills in order to administer and interpret contract language and resolve discipline cases and grievances.
• Supervisor is expected to take and pass all Operator Qualifications for Gas Field Operations similar to the field force that they would be supervising.
Qualifications
• Bachelor's degree preferred with at least 5 years of relevant work experience.
• Prior supervisory experience with Field Operations, Customer Meter Services, Construction/Contractor Oversight, Complex Construction, Instrumentation & Regulation or a related field is preferred.
• Advanced education and/or degree are considered a plus.
• Technical knowledge of the gas transmission and distribution system and experience with gas construction, maintenance, and service practices.
• Gas Engineering, Instrumentation & Regulation, and/or Gas Control experience is considered a plus.
• Knowledge of federal, state gas regulations including OSHA, PSC, DOT, and Pipeline Operator Qualifications, etc.
• Proven supervisory skills and ability to work effectively with others in a team environment is necessary.
• Working knowledge of company information systems and technologies related to field operations, including MAXIMO, LMS, Mapping NRG/ESRI, FDC, ADVANTEX, SAP, Drive Cam, Salesforce, RAM etc.
• Strong knowledge of safe work practices and safety initiatives and must possess an exceptional safety record.
• Strong oral and written communication skills.
• Proven ability to maximize performance and engagement of subordinates.
• Solid planning and organizing and scheduling skills are required.
• Must possess the following competencies: Focus on Safety, Customer Satisfaction, advancing technology to protect our environment, innovation, drive for results, adaptability, demonstrate and promote teamwork.
• Experience with Local 101 and Local 3 contract and labor relation skills.
• Ability to successfully prioritize and handle multiple tasks, including emergencies.
• Strong decision-making and time-management skills.
• History of strong performance and focus on results.
More Information
Salary
$99,000 - $117,000 a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
National Grid is hiring a Supervisor, Customer Meter Services, working out of Brooklyn, NY (Canarsie)
Job Purpose
To be responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks, in line with departmental and National Grid requirements. Responsible for the supervision of personnel in either the Field Operations or CMS team to ensure the safe and reliable maintenance and operation of the gas system, in a productive and cost-effective manner.
The successful candidate must be prepared to work all shifts, weekends and holidays. The successful candidate is expected to be on-call schedules and ready to respond to emergencies.
Key Accountabilities
• Ensure the safety, reliability, security and integrity National Grid's gas and our gas customer's premises, consistent with Company goals, objectives and policies, in full compliance with existing and future governmental codes and regulations.
• Protect the safety of the public, company property, and personnel through monitoring and enforcement of work methods, construction standards, and procedures for emergency response, leak investigation, and other gas maintenance, construction, and service activities.
• Lead, supervise and motivate a culturally diverse workforce through coaching, counseling, and team building to effectively and efficiently accomplish assigned and emergency job tasks.
• Effectively implementation of policies and procedures that ensure public safety, maximize customer satisfaction and fulfill statutory requirements while meeting or exceeding performance incentives.
• Ensure employee and job site safety through field observations and inspections of crews, equipment, and work sites.
• Efficiently schedule and secure required resources to maximum customer satisfaction and productivity while remaining fully complaint within budgetary limitations.
• Initiate and institute corrective actions and process improvements.
• Utilize labor relations skills in order to administer and interpret contract language and resolve discipline cases and grievances.
• Supervisor is expected to take and pass all Operator Qualifications for Gas Field Operations similar to the field force that they would be supervising.
Qualifications
• Bachelor's degree preferred with at least 5 years of relevant work experience.
• Prior supervisory experience with Field Operations, Customer Meter Services, Construction/Contractor Oversight, Complex Construction, Instrumentation & Regulation or a related field is preferred.
• Advanced education and/or degree are considered a plus.
• Technical knowledge of the gas transmission and distribution system and experience with gas construction, maintenance, and service practices.
• Gas Engineering, Instrumentation & Regulation, and/or Gas Control experience is considered a plus.
• Knowledge of federal, state gas regulations including OSHA, PSC, DOT, and Pipeline Operator Qualifications, etc.
• Proven supervisory skills and ability to work effectively with others in a team environment is necessary.
• Working knowledge of company information systems and technologies related to field operations, including MAXIMO, LMS, Mapping NRG/ESRI, FDC, ADVANTEX, SAP, Drive Cam, Salesforce, RAM etc.
• Strong knowledge of safe work practices and safety initiatives and must possess an exceptional safety record.
• Strong oral and written communication skills.
• Proven ability to maximize performance and engagement of subordinates.
• Solid planning and organizing and scheduling skills are required.
• Must possess the following competencies: Focus on Safety, Customer Satisfaction, advancing technology to protect our environment, innovation, drive for results, adaptability, demonstrate and promote teamwork.
• Experience with Local 101 and Local 3 contract and labor relation skills.
• Ability to successfully prioritize and handle multiple tasks, including emergencies.
• Strong decision-making and time-management skills.
• History of strong performance and focus on results.
More Information
Salary
$99,000 - $117,000 a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
