Address
Form of workJob Description
Benefits/Perks
- Competitive Compensation
- Flexible Scheduling including Remote Work
- Career Growth Opportunities
- Group Healthcare
- 401(k) Matching
- Travel Opportunities
Job Summary
We are seeking a knowledgeable Customer FacingSupport Technician to join our team. You will be responsible for ensuring customer issues are solved and training takes place to avoid future issues. Customers contact our business-hours support queue with ID card printer, camera and software-related questions or issues. Your role is vital to the smooth operation of our company and it enables customers to meet their goals or easily issuing badges to their constituents. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.
Responsibilities
- Assist with inbound customer software and hardware questions
- Remotely administer and set up customer equipment for new installations (computers, printers, cameras, etc)
- Install and configure software
- Train customers in best practices in technology and how to use software and equipment
- Maintain documentation for each customer interation
Qualifications
- An associate's or bachelor’s degree in Computer Science , IT, MIS or a related field is preferred
- Previous experience as an IT Technician or a help-desk technician is preferred
- Strong troubleshooting and analytical skills
- Ability to work well as part of a team
- Strong written and verbal communication skills
- Understanding of data privacy and security
