Supply Chain Planner

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Supply Chain Planner is a critical part of our Fulfillment team within our Supply Chain organization. This individual will interact regularly with internal customers, Dealers and National Retailers to manage orders, shipments and customer inquiries. The Supply Chain Planner will work closely with multiple teams and collaborate effectively in a team-oriented environment.

Responsibilities:

• Review and validate customer orders to ensure orders are shipping per customer expectations request inventory as needed.
• Generate, analyze and monitor open order reports to validate system integrity, SLA, EDI and IDOCs
• Establishes and maintains business relationships with Channel Managers, Logistics and Allocation Planning to assure on-time delivery, communication on backorder and resolution of picking, shipping and capacity issues
• Aggregate, review and collaborate with allocation Planning to clear backorders, release orders to DC and support daily open order review activities
• Resolve order and return exceptions, coordinate adjustment to deductions with Finance, Channel Manager and Customer and authorize replacement or credit
• Root-cause process failures and implement process improvements
• Optimize customer experience, responsible for timely resolution/proactive results for T-Mobile Channels. Review and create applicable credits.
• Flex to business need and support multiple brands supported by Fulfillment team
• Responsible for other Duties/Projects as assigned by business management as needed

Qualifications :

• 0-2 years of Supply Chain experience
• Understanding of CRM methodologies and Supply Chain management
• Understanding of Supply Chain systems and structures
• Strong analytical skills with the ability to work independently and within teams
• Ability to connect work in functional area upstream and or downstream in Supply Chain
• Practical knowledge of Sales and Operations Planning
• Working knowledge of Excel, basic formulas, pivots, etc.
• Undergraduate degree Business, Economics or related field required
• Supply chain experience in the wireless industry preferred
• Experience in SAP ECC/fulfillment systems preferred

#LI-Corporate

Washington Pay Range : $72,400.00 - $98,000.00 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.