Supplier Success Coordinator

Digi-Key is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. The package includes a comprehensive health insurance plan featuring a low co-pay and no deductible plan as well as dental, vision, life, and long-term disability coverage; flexible spending accounts; competitive paid time off; relocation assistance; 401(k) and profit sharing; and education advancement. To learn more, visit our benefits and perks page.
Schedule: Monday - Friday 8:00 AM - 5:00 PM
This position will be responsible to help develop the criteria and drive the success of new suppliers in our DK+ programs, including Marketplace and Fulfilled by Digi-Key. They will work with various Digi-Key teams and utilize Digi-Key tools to proactively reach out to these new suppliers to ensure they are using best practice to grow their business with us.
This is not exclusively an essential onsite role, though may require some onsite attendance.
Must be able to...

• Be the point of contact for supplier once they have been on-boarded and have product available for sale. Proactively work with the supplier to ensure they are meeting KPI's and utilizing all available features of the program.
• Create, monitor and report on Key Performance Metrics (KPI's)
• Daily account monitoring: Making sure all listings are active, reviewing Supplier performance metrics.
• Product Detail Page optimization: Optimize, cleanup and maintain Digi-Key listings: Ensure each listing is searchable and clear to our customers. Review and optimize titles, descriptions, backend keywords, add more content (pics, video, text) to listings if needed. Work with internal teams as needed to explain issues clearly and what needs to be done to resolve them
• Supplier feedback management: Monitor and interact with Supplier regarding customer comments, work with Supplier on negative reviews to ensure there is a plan to improve overall customer satisfaction.
• Product forecasting
• Supplier Marketing Centers: Ensure seller pages are updated. Work with Supplier on new content, etc.
• Identify and promote Marketplace and Fulfilled by Digi-Key best practices, while adhering to Digi-Key standards, working with Marketing where appropriate as to not duplicate efforts.
• Provide feedback to Management including: Supplier performance reviews & potential Supplier incentive programs/initiatives

Other typical tasks may also include:

• Partner with Marketing (as applicable) to assist with the development of Supplier specific Marketing programs/campaigns
• May participates on cross-functional working teams or tasks forces
• May test system updates and applications
• May participate in the creation of training & documentation of processes as well as the facilitation of training
• May travel - internationally and|or domestically - as needed

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Minimum Essential Qualifications...

• High School degree plus 2-4 years industry experience with a focus on roles in key areas such as Sales, Purchasing or Pricing roles
• Strong representative of sense of accountability and ownership; ability to lead your business and clearly communicate the results back to the organization
• Demonstrates ability to utilize, understand, develop analytics and data.
• Proficient with Microsoft Office products
• Some knowledge of eCommerce marketing
• Demonstrates ability to communicate professionally at all levels within the organization to identify and resolve problems and implement new initiatives to drive the relationship.
• Strong Partnership management.
• Must be able to learn quickly. Need to be able to change direction based on movement of program (still a moving target)
• Self Sufficient. Ability to drive seller strategy in a proactive fashion.
• Demonstrated strong presentation skills for a variety of audiences
• Problem Solving/ Outside the box thinking
• Demonstrates ability to build and foster influential relationships at all levels across and outside of Digi-Key organization
• Demonstrate ability to learn and adapt to new systems|technology
• Ability to travel to suppliers as needed (minimal but up to 10% of the time)
• Preferred Qualifications:
• Two-Year Degree in Technology or Business Administration or similar area of study or equivalent, relevant work experience
• History of CRM systems navigation
• Previous or current Supplier facing role
• Sales experience
• Must be able to demonstrate the following: Attention to detail, communication, customer/client focus, ethical conduct, initiative, manages execution, personal effectiveness/credibility, positive attitude, problem solving, professionalism, project management, thoroughness & time management

Digi-Key Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.
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