Supplement Processor

Job Title:Supplement Processor

Classification: Non-exempt

Department: Credit, Data, Verification

Reports to: Operations Manager, CDV

Position Summary

Under the supervision of the Operations Manager, the Supplement Processor will process trade line supplement requests and verification for our clients.

Responsibilities

- Provide existing customer support which may include but not be limited to answering phone calls, completing client conference calls, and calling creditors to verify client information

- Process Supplements in technology system and update credit report with accurate verified information

- Manage customer and/or product-specific projects that may be assigned periodically

Qualifications

- Must have at least 2 years of customer service related duties

- Previous experience working with consumer credit reports strongly preferred

- Strong knowledge of Microsoft Office suite of products

- Ability to analyze and resolve routine customer service-related issues of diverse scopes

- Must be able to communicate effectively, both verbally and in writing, in person and by telephone

- Must have the ability to interpret and communicate detailed product information

- Need to be an outgoing individual with an assertive yet supportive skillset

Required Skills/Competencies

- Attention to Detail

- Communication

- Customer Focus

- Decision Quality

- Learning on the Fly

- Listening

- Perseverance

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

This position does not require travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Types: Full-time, Contract

Pay: $33,904.00 - $37,440.00 per year

Schedule:

• 8 hour shift

Shift availability:

• Day Shift (Required)

Work Location: Remote