Supervisor, Residential Telesales

Are you sales oriented? Highly organized with the ability to multi-task? Do you easily connect and interact with various people? Can you effectively lead a team? If so, you might be a great fit for our Supervisor of Residential Telesales role at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. We power multi-tenant communities, such as condos, apartments, and gated housing communities, by offering state-of-the-art services including Spectrum Internet®, TV, mobile and voice. Through innovative products and service reliability, we ensure our customers keep connected to who and what matters most.

BE PART OF THE CONNECTION

As Residential Telesales Supervisor, you serve as an influential leader who can effectively lead a team to regularly exceed sales quota objectives and deliver a strong customer experience. You will oversee an outbound sales team of telesales representatives dedicated to serving Charter’s existing Residential customers and new business acquisition prospects. In this role, you will also manage sales efforts, coach and develop Telesales Representatives, and maintain all aspects of the outbound telemarketing operating structure. The Residential Telesales supervisor drives performance and processes adherence among their team, while collaborating with other teams.

WHAT OUR RESIDENTIAL TELESALES SUPERVISORS ENJOY MOST

• Ensuring efficient sales strategy plans and processes
• Developing internal and external relationships
• Leading a team that exceeds goals and expectations

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Sales and Customer Service experience in a MSO or Telecommunications Industry (2+ years), Management Experience (2+ years), Experience with customer interaction in a business-to-business environment, Experience with processes in a sales and customer service environment including call center, dispatch, field, and back office
• Education: Bachelor’s degree in Marketing, Business or related field or equivalent experience
• Technical Skills: MS Office Suite, ICOMS, Salesforce
• Skills: Communication, collaboration, attention to detail, problem-solving, strategy, leadership

SPECTRUM CONNECTS YOU TO MORE

• Unique Work: No two days are ever the same as you spend most of your time getting to talk to people from all over the United States.
• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Competitive Pay: Our workforce is key to our long-term success and we’re proud to invest in them. That’s why our employees earn at least 3X the federal minimum wage.
• Total Rewards: See all the ways we invest in you—at work and in life

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STM401 2024-31860 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.