Address
Form of workDescription
MAIN FUNCTION:
Under the direction of the System Director of Patient Accounting, the Billing Supervisor is responsible for supporting the Soarian's Revenue Cycle Solution and its end users.
DUTIES AND RESPONSIBILITIES:
1. In collaboration with end users, analyzes workflows representing MedicalCenter business and makes or recommends changes to systems that support that workflow to maximize the efficiency and effectiveness of the revenue cycle solution.
2. Assists in end user training on revenue cycle applications as needed.
3. Reviews daily processing logs and helps troubleshoot and resolve any processing problems or issues.
4. Works for revenue cycle end users, providing advice on the use of the solution and training when needed.
5. Keeps Director informed of all work performed.
6. Supports the billing function of an area experiencing backlog or lack of personnel.
7. Coordinates and supervises the daily activities of assigned patient accounting personnel by overseeing daily Accounts Receivable activities such as
a. Cash Posting and Reconciliation
b. Review of charge and adjustments entered against the receivable
c. Authorization of refunds.
d. Review of credit balances and unapplied activity.
e. Review daily reports, work list, etc. distributed to billers.
8. Maintains a working knowledge of all billing functions, procedures and regualtions. Communicates/educates staff on such issues and establishes and implements controls to insure appropriate daily submission of billings.
9. Provides direction, coordination and maintenance of billing processes/procedures, and policies/procedures. Assures billing system produces prompt, accurate, compliant bills in the most efficient operation.
10. In conjunction with Director of Patient Accounting:
a. Establishes Departmental priorities and goals.
b. Coordinating and adjusting workload distribution to meet goals.
c. Establishing and controlling departmental budget.
d. Performs annual employee evaluations, deals with initial coaching and counseling issues
e. Analyzes accounts receivable in relationship to billing to determine areas of concern.
f. Communications with third party payer communications.
g. Accurate completion of monthly and year-end reports.
11. Ensures that sufficient coverage and cross training is maintained. Temporarily supports the billing function in any area experiencing processing backlogs or lack of personnel.
12. Researches problems relating to patient accounts, including working with other departments concerning billing issues and late charges.
13. Interacts with various departments including being involved in the decision making process where appropriate or requested to implement new changes and upgrades to the billing or revenue cycle systems.
14. Is responsible for attending all annual mandatory education programs as required by position.
15. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health.
16. It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties, which may be assigned.
EDUCATION:
High school diploma or equivalent.
EXPERIENCE:
A minimum of one year in an appropriate field.
CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:
No CPR required.
PHYSICIAL DEMANDS:
Light physical effort, typical office job. Works in comfortable positions. Flow of work intermittent.
EXPOSURE CATEGORY:
Category III. Tasks that involve no exposure to blood, body fluids, or tissues. And category I task are not a condition of employment.
