Supervisor, Operations

Company Description
About Zenith
Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients' businesses. Zenith is part of Publicis Media, the media arm of Publicis Groupe.
Job Description
Overview:
Provide support to all operational functions and workstreams in the US across Penn Entertainment and ESPN Bet. Improve workflows by streamlining business work processes, procedures and increasing coordination between internal departments. This position will be based in Chicago, reporting to the SVP of Operations.
Key Responsibilities:

• Collaborate across account functional teams (Planning, Buying Activation, Analytics, Finance, Operations)
• Clearly communicate objectives and coordinate with functional teams to ensure all requests are resolved and communicated in a timely manner to internal and external parties
• Direct long-range planning, geared towards operational excellence and the development of resources to maximize organizational efficiency
• Oversee financial reporting for the account to Zenith corporation and our clients
• Support resource management and xLOB utilization reporting
• Maintain high operational standard and stewardship across billing and financial management workflows
• Support staff and scope planning efforts and work with internal stakeholders on process management
• Support automation projects that advance business practice and enhance operational standards
• Manage data security compliance audits for agency when needed
• Develop and manage custom dashboard solutions to increase effectiveness and productivity across the account
• Oversee systems management and licensing agreements
• Lead organizational development by creating a team focused environment where all collaborate and execute successfully across department, to optimize organizational outcomes

Qualifications

• 3 years of Advertising/Media experience, Operations background a plus
• Understanding of broad range media advertising channels from National TV, Local Broadcast, OOH, Print, Display Banners, OLV, Search, and Social
• Proficiency with MS Office Suite (Word, Excel, PPT) and proven expertise in complex Excel formulas (V-lookup, pivot tables, etc.). Experience with Planning/Buying tools (ie MediaTools, MediaOcean) and workflow tools (i.e. Smartsheets, Gsuite, Tableau) a plus.
• Expertise in organizational planning and budget management; must be comfortable working with large data sets
• Excellent analytical and planning skills; quantitative, organizational, written/verbal communications skills; ability to work well independently and within a team, and strong follow through; takes the initiative and is proactive to understand all aspects of projects; strong sense of urgency and completing tasks in a timely manner; able to set and achieve internal deadlines
• Basic math skills are strongly recommended
• Natural curiosity/ability to dig into workflows to find actionable solutions
• Inquisitive, collaborative, and supportive
• Demonstrate ability to learn new proprietary software and processes quickly and proficiently
• Solid written and verbal skills, with ability to present to both internal and client teams
• Detail-oriented, good follow through, able to multi-task, and work well under tight deadlines in a fast-paced environment
• Meet client and internal deadlines and obligations
• Manage projects, resources, stakeholders, and participants
• Be a resource to others in the resolution of complex problems/issues

You are the right person if you:

• Demonstrate grit and extreme ownership
• Exude positivity
• Aren't afraid to share your ideas
• Meet problems head-on and view them as opportunities
• Are self-reliant and motivated
• Communicate fearlessly

Additional Information
All your information will be kept confidential according to EEO guidelines.
Veterans Encouraged to Apply
Compensation Range: $70,000 - $80,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.
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