Supervisor Of Patient Accounts

Our unique combination of highly trained staff, coupled with award winning technology, allows HBCS to provide superior customer service and accounts receivables management services in partnership with hospitals throughout the country. Enhance your career in the growing healthcare industry by joining our team as a Virtual Supervisor of Patient Accounts where you will supervise a team of call center representatives in the collection of hospital receivables and provide superior customer service on behalf of our hospital clients, all while working remotely from the convenience of your home office! This role is a work-from-home, remote position.

Responsibilities:

• Conduct account and inventory audits, notifying management and client hospitals of account and payor discrepancies
• Establish employee productivity goals
• Maintain and update applicable reporting systems
• Interact with HBCS management and client staff to communicate problem payor trends, applicable statistical data, and denial management processes
• Handle personnel actions including performance reviews, disciplinary actions, coaching, training and development
• Enforce industry compliance laws as well as corporate policies, procedures, productivity measures, and reports.

Qualifications:

• Minimum Associates Degree (AA) and 3 to 5 years of supervisory experience in a call center environment or equivalent combination of education and experience.
• Experience with healthcare receivables management, billing, customer service or collections in a high-volume call center environment.
• Ability to operate and utilize multiple internal and external collections systems and reporting mechanisms in order to ensure account resolution efficiency.
• Ability to manage escalated calls and disputes and bring to logical conclusions.
• Excellent verbal and written communications skills with an emphasis on customer service.
• Ability to identify an issue, conduct necessary audits, examine options and provide an effective solution
• Ability to analyze and resolve problems, and audit reports
• Proficiency in Microsoft Office applications

Why you’ll want to join the HBCS team:

• We offer a competitive total compensation package comprised of a base salary range and incentive. This provides the opportunity for your compensation to grow as you develop within the role. The base salary range for this role is between $62,500 and $85,000 annually, and is dependent upon your specific skills, qualifications, experience, and location.
• The opportunity for advancement is outstanding! We invest in our team members through training and development to help them reach their career goal and their full potential in the fastest growing career industry – Healthcare!

PLUS

• Medical, Dental, Vision and Life Insurance
• 401(k) with Substantial Company Match
• Ability to work from home
• Tuition Reimbursement
• Generous Paid Time Off and Paid Company Holidays
• Employee Assistance Program

Who we are:

HBCS is a leader in healthcare receivables management, providing electronic billing, insurance follow-up, and self-pay recovery services in partnership with hospitals and health systems throughout the country. Our success story is a product of our skilled and expertly trained staff, and their continuous commitment to demonstrating exceptional customer service while utilizing state-of-the-art technology. With headquarters in New Castle, Delaware and a remote workforce operating from home offices throughout the country, our skilled and dedicated team delivers quality, value-added services to ensure that the goodwill established between our partner hospitals and health systems and their patients remains steadfast.

HBCS is an Equal Opportunity Employer. We are proud that we have always been committed to diversity in the workplace and to offering employment opportunities without regard to race, color, religion, sex (including pregnancy), gender identity, gender expression, national origin, age, military experience (active, veterans, reservists and National Guard), genetic information, disability, or other legally protected characteristics.