Supervisor Main Entry

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

The Supervisor of Main Entry Operations leads the team to ensure smooth operations and exceptional guest experiences. From directly managing Admissions, Rentals, Guest Services, and Guest Ambassadors and additional oversight of Ticket Booths, In-Park Sales, and Ticket Fulfillment, you’ll oversee a talented team and execute operational tasks with precision. With a focus on creating a positive and efficient environment, you’ll be instrumental in delivering memorable moments to our guests at every touchpoint. Here’s you’ll do it:

• Uphold Environmental Health and Safety standards for a safe and enjoyable environment.
• Mentor and counsel Team Members and supervisory staff.
• Manage a daily workforce of 100+ Team Members, providing direction and conducting performance reviews.
• Foster cross-departmental relationships to maximize efficiency and effectiveness.
• Assist with strategic planning to ensure positive experiences for both Team Members and guests.
• Coordinate and execute day-to-day operational needs, including special events.
• Collaborate closely with Management for development planning and training coordination.
• Support Manager in hiring, training, and development of Supervisors and Team Members.
• Conduct one-on-one performance reviews and annual evaluations.
• Analyze training material to ensure updates and improvements.
• Implement Team Member and Guest Satisfaction programs.
• Enhance existing incentive programs to foster a highly engaged team environment.
• Cultivate a culture of rewards and recognition using company and department tools.
• Uphold collective bargaining agreements, maintaining positive union relationships in partnership with HR and Labor Relations.
• Investigate incidents, addressing Team Member and Guest concerns or complaints.
• Lead by example, modeling the Core Values.
• Seek, implement, and monitor best practices.
• Participate as a Duty Manager to provide area coverage when needed.
• Manage both labor and non-labor departmental budgets.
• Assist with additional duties as assigned.

Salary range: $25.0hr – $28.00/hr.

Qualifications:

• Minimum 1 year of leadership experience with a team of 20+ employees.
• Flexibility to work weekends, holidays, and nights as required.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft programs such as Word and Excel.

Desired Characteristics:

• In-depth knowledge of Theme Park Operations.
• Experience in managing teams in a union environment.
• Strong interpersonal and analytical skills.
• Proactive thinker and self-starter.
• Excellent team player.
• Operations, Retail, or Hospitality background preferred.

o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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