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SalarySynapse Health | Who We Are
With the collective efforts of our epic team members, we're trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we've launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.
Intrigued? Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.
What We Need
The Supervisor, Intake is responsible for driving our member experience. This role is responsible for leading the day-to-day activities for our Order Intake Specialists who are the voices of the company interacting with members, physicians and vendor network. Synapse Health is looking for People Leaders who can be utilized as cross-functional People Leaders, while leading a team within one of our key areas of operations. The Order Intake team is responsible for driving our member experience. The People Leader over this area is responsible for leading our Order Intake Specialists who are the voices of the company interacting with patients, physicians and vendor network.
What You Will Do
- Supervise the day-to-day activities of Order Intake Specialists through the day-to-day operations of creating new and reoccurring orders.
- Serve as point for handling customer escalations and sensitive customer issues, following through to resolution.
- Support the Order Intake team's performance metrics and partner with the Manager, DME Operations to coach team members to meet/exceed performance metrics.
- Partner closely with Workforce Planning team to ensure appropriate staffing and coverage while allowing for training or department meetings.
- Maintain patient confidentiality and function within the guidelines of HIPAA.
- Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees; developing, coordinating and enforcing systems, policies, procedures & productivity standards.
- Perform other job duties as assigned.
What You Have
At Synapse Health we've intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:
- Minimum of 4 years' experience in the healthcare or durable medical equipment (DME) industry in customer service or other related experience.
- Minimum of 4 years' experience in a customer service call center or Managed Care environment in a supervisory role or equivalent capacity; experience managing managers preferred.
- Associates degree or equivalent, Bachelor's Degree preferred.
- Proficient in MS Office applications and ability to learn department and job-specific software systems.
- Demonstrate effective communication skills.
- Demonstrate analytical skills when problem-solving.
What Sets You Apart
- Management and Leadership:Demonstrates the ability to influence and guide members of an organization.
- Accountability:Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals & needs.
- Adaptability:Adapts quickly to change and easily considers new approaches.
- Customer Service: Works with customers to assess their needs in an effort to meet/exceed requirements and expectations.
- Time Management:Demonstrate ability to manage your time productively and efficiently.
What Sets Us Apart
It's no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn't mean we can't enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:
- Professional growth opportunities with compelling career paths
- Healthy work-life balance culture with paid time off (PTO)
- Medical, dental and vision insurance for full-time team members
- 401K savings plan with employer contribution match
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