Supervisor Fiber Engineering

Position Title: Supervisor – Fiber Engineering (M1)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.        

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role

Responsible for the day-to-day activities of an assigned team of fiber engineers. This team has a dedicated focus on designing, implementing, and maintaining fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will support the Manager of Fiber Engineering and work across other Fiber Engineering teams within the area, as well as provide support to Crown Castle cross-functional teams to improve the quality of processes, deliverables and the end-to-end customer experience. Each Fiber Engineering team is expected to maintain open communication across all areas of the business and work as a unit with consistency while designing, implementing, and maintaining services; cognizant of fostering the vision and values of Crown Castle. This position will represent Crown Castle in a professional manner if front of customers (internal and external), utilities, municipalities, and contractors; and, be able to work cross functionally within a matrix organizational structure to achieve implementation goals in conjunction with Sales, RF Engineering, Operations, Regulatory, Finance, Product Development, and Supply Chain Management.

**Please note, this position works Wednesday - Sunday**

Responsibilities

• Supervise a team of Fiber Engineers in support of the assigned responsibility for network design, implementation and maintenance
• Schedule and prioritize the workload of the Fiber Engineering and external vendor resources within an assigned area
• Oversee record documentation completed by Fiber Engineers and contract resources associated with Crown Castle’s fiber network infrastructure.
• Responsible for team’s fiber asset management associated with the implementation and maintenance of fiber networks and services in area of assigned responsibility and/or work orders
• Identify and support training initiatives for team to use Fiber Optic test equipment including OTDR, PMD, Optical Spectrum Analyzer, etc.
• Provide support to the Manager of Fiber Engineering in partnerships with utility and municipal providers to streamline permit applications, processes, and new initiatives.
• Provide support to the Manager of Fiber Engineering for communication with the NOC, Construction, Field Operations, and Change management teams.
• Provide support to the Manager of Fiber Engineering to monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
• Provide support to the Manager of Fiber Engineering for the assigned area(s) respective CAPEX and OPEX spend and budgets
• Supervise a team to provide necessary network maintenance support 24 hours, seven days a week, 365 days a year
• Maintain quality service by understanding and enforcing organization standards
• Develop and coach Fiber Engineering team. Identify training gaps and create a career path for team members. 

Education/Certifications 

• Minimum high school diploma required
• BS/BA Degree or equivalent work experience preferred

Required skills and abilities

Minimum 3 year of experience performing:

• Direct supervision/management of employees
• Fiber engineering and/or construction management experience with preference to outside and inside plant fiber construction.
• Fiber engineering design, splicing and/or construction implementation experience
• Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer
• Experience with GIS mapping tools
• Working knowledge of fiber construction standards (aerial and underground)
• Working knowledge of NESC, NEC and OSHA standards preferred
• Excellent leadership, interpersonal, verbal, and written communication skills
• Proven people and project management skills
• Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods
• Familiarity with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices

Organizational Relationship

Reports to:  Manager Fiber Engineering

Title(s) of direct reports includes but not limited to: Senior Fiber Engineer, Fiber Engineer, Operations Coordinator

This role falls into our hybrid work model working in the office on Monday through Thursday.  On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.  

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