Supervisor, Data Center

Provides direct supervision to IT hardware maintenance technicians and support personnel. Communicates often and clearly to help set vision and goals for the team in a dynamic environment. Supervises technical projects, ensuring completion and meeting requirements by delegating critical operational activities. Function as authoritative level technical resource or SME across functions, operations, and services Directs employees according to established policies and management guidance. Administers company policies that directly affect employees. Exercises sound judgment and resolves appropriate action, using defined procedures and policies. Provides management with performance reporting of tasks, technicians and support functions within all key activities. Leads the development, implementation, and compliance of all established policies and procedures, for all support and operational activities. Monitor, evaluate, and update processes and procedures. Coordinates with management to ensure proper staffing levels, budgets, tools, and materials are inline with needs and expectations. Identifies team development and training needs and ensures that training is obtained Manages employee time off requests as well as time card responsibilities, including edits and approvals. Identifies and attempts to resolve employee and operational issues, raising to Management as needed. Lead scheduling, resourcing and execution of daily activities. Act as SAM for designated spaces, as required Collaborate with peers and SMEs, focusing on integration and improvement activities. Demonstrate good social and professional communication