Address
Form of work
SalarySupervisor, Card Services
Location: 231 Hill Road, Rome, NY 13441
Status: Full Time
$28.62/hr to $35.78/hr , actual rates will depend on experience.
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond. For 74+ years we have been committed to our members, our employees, and our communities. In 2023 we were once again recognized as one of the Best Companies to Work for in New York State, and most recently AmeriCU has once again been recognized as one of the Best Credit Union’s in America by Forbes. This year, only 3.4% of all credit unions earned the recognition of being a best-in-state credit union. In New York, 4 credit unions qualified for the honor - AmeriCU #2 in NYS.
The Position:
AmeriCU Credit Union is in search of a Supervisor, Card Serviceswho aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Supervisor, Card Servicesyou will:
- Be responsible for the workflow and supervision of the Card Services Department team which will include developing staff while also identifying ways to strengthen processes.
What You’ll Do:
As a Supervisor, Card Servicesyour primary responsibilities will include:
- Supervise Card Services staff for debit and credit card operations, cardholder service issues and plastic issuance/productions are meeting agreed SLA timelines assigned within department.
- Responsible for daily oversight of Card Services functions, which include Credit Union credit and debit card programs and related services.
- Accountable for the upkeep of card transaction processing, which includes working with (and follow up) staff to proactively address production/processing challenges including network and/or vendor concerns.
- Work directly with Card vendors to assure quick remediation of all card related issues, support duties and functions.
- Foster a positive and engaging work environment by promoting skill development, coaching improvement and growth, inspiring others through words and actions, positive employee morale that embraces our Vision/Mission and MVP1 Team.
- Maintain thorough understanding of State and Federal regulations related to Credit Union Card program.
- Responsible for direct oversight of all Card settlements, daily postings, salesforce tickets, chats and cardholder issues. All must be done daily as assigned and/or answered accurately and timely.
- Monitor/track staff for assigned tasks and timelines for reporting employees and hold accountable for making sure tasks are completed timely.
- Serves as an escalation point for more complex customer issues including the de-escalation of irate callers as necessary.
- Accountable for staff that they have verified, corrected and balanced all GLs associated on a daily/monthly basis and are in balance.
- Engage and collaborate on daily activities associated with process improvements efforts, brainstorming ideas and opportunities for automation.
Come grow with us!
Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:
Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off – Vacation, Personal or Sick and Birthday
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!
Get to know us more by clicking on the links below. See why YOU should choose AmeriCU!
https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/
