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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The BPO Animation Supervisor is directly responsible for leading/overseeing the implementation of outbound call campaigns, strategies, procedures, and processes for all Outbound third party vendors providing Animation Sales services. This role will ensure that quality, compliance, and cost- effectiveness of work delivered via third party vendors meets Altice USA's performance and quality expectations.
Responsibilities
- Assists the BPO Animation & Retention Manager with Animation goal achievement (KPI's).
- Manage sales performance and improvement via call monitoring, coaching, BPO site visits, and agent focus groups.
- Monitor and coach BPO QA/Managers/Sups with the goal of improving customer upgrade sales.
- Ensure reps are making quality sales attempts on every call.
- Responsible for the new agent onboarding process.
- Manages the creation, accuracy, and distribution of daily reporting.
- Builds collaborative partnerships with assigned vendors and jointly develops strategies to continuously improve deliverable quality and drive cost effectiveness.
- Daily manages the relationship and performance of multiple vendors/campaigns simultaneously. Provides guidance and direction to vendors in order to achieve budgeted targets and continued customer revenue growth.
- Implements strategies that generate incremental sales and revenue.
- Responsible for continuously evaluating all animation sales programs and making recommendations to improve efficiency and maximize performance.
- Proven ability to motivate a large virtual force required. Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of BPO & Altice management.
- Works closely with Animation Sales senior leadership in the development of call plans, performance expectations and KPI management.
- All other duties assigned.
Qualifications
- Proven sales achievement
- 2+ years in a call center sales environment
- IDA billing system experience required
- 3+ years in sales in cable/telecommunications industry
- Enthusiastic leader with skill and experience creating an energetic and high performing sales culture
- A strong collaborator and influencer in cross functional and interdependent teams
- Ability to work in a fast paced environment under tight deadliness
- Challenges the status quo to identify areas for improvement, efficiency and effectiveness
- Ability to communicate with all levels of management and company personnel
- Ability to handle multiple projects and tasks
- Ability to prioritize and organize effectively
- Ability to think and act strategically and proactively
- Ability to read, analyze and prepare data
- Strong verbal, presentation and written communication skills
- Ability to use computer and software applications
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $77,112.00 - $126,684.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
