Supervisor- Authentic Merchandise Sales

Job Title: Supervisor- Authentic Merchandise Sales

Job Summary: The Authentics Merchandise Sales Supervisor is responsible for providing high quality execution and service for the Royals Authentics Store, as well as overseeing many day-to-day tasks. Duties will include driving non-game day sales through emails and managing our e-commerce shops provided by MLBAM. Duties will also include home game responsibilities for all regular season games and postseason games if necessary.

Position Accountabilities/Responsibilities:

• Assist in input of new inventory, as well as managing current inventory.
• Create weekly auctions on royals.com/auctions to drive non-game day sales.
• Manage online shop and auction inventory.
• Oversee the Royals Authentics email account by providing customer service to inquiring fans.
• Use expertise of MLB Authentication Program and general baseball knowledge to sell.
• Process and fulfill all online purchases.
• Promote MLB Authentication Program directly with customers.
• Assist in management of part-time staff when necessary.
• Bring new ideas to the table to create unique product offerings.
  

Position Qualifications, Skills, and Experience Required:

• Bachelor’s Degree in: Marketing, Business, or Sports Management preferred.
• Knowledge of the Royals and Major League Baseball preferred.
• At least five years retail management experience.
• Strong organizational skills, excellent customer service.
• Desire to be a sales leader.
• Must be able to work a flexible schedule which includes home games, nights, weekends, and holidays as assigned.
• Able to work in a high-pressure environment.
• Proficient in Microsoft Office.
• Ability to work as a team player.

Physical Requirements:

• Ability to lift items weighing as much as 15 pounds
• Must be able to stand for majority of workday
• Must be able to be productive utilizing a computer keyboard and telephone
• Must be able to be productive in a work environment where the noise level can be high at times
• Specific vision abilities include close vision and ability to adjust focus
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit for long periods of time; walk; use hands, handle, or feel.

This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at humanresources@royals.com.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.