Address
Form of workSpectrum Community Solutions offers industry-leading bulk residential services to tenants within Traditional Apartments, Off-Campus Student Housing, Senior Living, RV Parks, and Marinas. Community Solutions is a strategic growth engine for Spectrum that grows customer relationships and increases product penetration.
The SCS Sales Supervisor is accountable for meeting and exceeding established sales goals for SCS. This role is responsible for the coaching and development of a team of SCS agents in a customer focused, fast paced and highly transactional environment. The supervisor is responsible for leading and providing feedback to ensure agents are meeting their key measures of success, including meeting or exceed in sales goals and all other activities that contribute to customers receiving effortless and exceptional customer service. This role reports to the Mgr, SCS Inbound Sales.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy, sales and teamwork.
- Oversee all daily sales and performance activities of their team. Lead and guide the team in the attainment of sales goals and performance metrics.
- Monitor individual team and team performance to ensure sales, performance and quality standards are met or exceeded. Provide regular coaching and feedback to individual agents.
- Motivate individual agents and the team to meet and exceed sales goals. Develop and maintain a positive sales culture.
- Provide recommendations for and implement new sales strategies within the call center to maximize sales opportunities.
- Perform all staffing-related activities including recruiting, hiring, goal-setting, monitoring, measuring and coaching performance, performance reviews and disciplinary action.
- Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
- Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
- Perform multiple administrative duties: Review and approve time-off requests and kronos.
- Perform other duties as requested.
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to supervise and motivate others
- Ability to recruit, develop, maintain and optimize a team of sales professionals
- Knowledge of applicable products and services
- Experience with customer relations, communications and sales skills
Required Education
- High School diploma or equivalent
Required Related Work Experience and Number of Years
- Inside Sales experience - 2-3
- Supervisory experience preferred preferably in an inside sales or call center capacity - 1-2
Preferred Education
- 2+ years post high school education preferred
WORKING CONDITIONS
- Office environment
- Exposure to moderate noise levels
- Hours may vary
Mental Requirements
- Ability to act with honesty and integrity
- Ability to communicate both verbally and in writing in a clear and straightforward manner
- Ability to manage multiple projects at one time
- Ability to prioritize and organize effectively
- Ability to work independently and collaboratively
- Ability to work with others to resolve problems, handle requests or situations
- Ability to respond quickly to changing business needs
- Ability to use personal computer and applicable software applications, including strong knowledge of billing systems
- Ability to listen to and interpret the needs of the customer
- Must be patient, flexible, dependable and have an outstanding attendance record
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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