Sundance Host/ess - Hilton Tucson El Conquistador

Scope:

Welcomes guests to the restaurant and provides fast and courteous service to ensure an enjoyable dining experience and repeat business.

Primary Responsibilities:

Ø Greets guests in a prompt and courteous manner; seats guests ensuring a balanced workload among servers.

Ø Assists Manager or Supervisor with opening tasks such as assigning stations to servers for meal periods and retrieving daily specials.

Ø Processes take-out orders; may answer room service phone and process room service orders; practices suggestive selling techniques.

Ø Receives customer payment from servers and processes transactions on cash register as outlined in the cash and charge procedures; gives correct change; balances cash drawer at close of shift; completes all opening/closing paperwork; documents voids on void balance sheet.

Ø May assist Buspersons in clearing, cleaning and setting tables.

Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Ø Provides a professional image at all times through appearance and dress.

Ø Follows company policies and procedures.