Summer Intern - E-Zpass Tolling Roadside, Data Analytics

The Port Authority of New York & New Jersey offers paid internships, providing students with the opportunity to work with experienced professionals on assignments critical to building, operating, and maintaining transportation and infrastructure assets in New York and New Jersey. Assignments include hands-on projects where interns quickly become part of the team and help the agency with its mission of keeping the region moving. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency.

The Tunnels, Bridges & Terminals department is looking for a DataAnalytics intern to join their E-ZPass Tolling Roadside team!

About the Tunnels, Bridges & Terminals Department:

The Tunnels, Bridges, and Terminals department (TB&T) is the division of Port Authority that operates and maintains the George Washington Bridge, the Lincoln and Holland Tunnels, the Bayonne and Goethals Bridges, the Outerbridge Crossing, and the Midtown Bus Terminal and the George Washington Bridge Bus Station. 

Responsibilities:

• Support the continued maintenance of the toll system, which collects approximately $1.8 Billion annually
• Review toll collection data and procedures
• Identify processes for resolving errors in handling violations and in system performance, in addition to recommending solutions for mitigating them in the future
• Report on performance monitoring and analyzing data for possible system issues that will require escalation for resolution
• Review image capture and quality and system performance
• Monitor component performance
• Identify components in need of replacement and verify spare inventory utilization
• Collaborate on efforts to increase revenues via Toll Technology by performing various system audits to identify issues and generating reports.

Qualifications:

• Enrollment in an undergraduate or graduate program through the Fall 2024 semester (August 2024 or beyond)
• Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.
• Excellent written and oral communication skills
• Interest in contributing to the success of the New York and New Jersey region
• Interest in public service and/or transportation
• Willingness to learn

Desired:

• Experience in summarizing results of analyses
• Strong experience in Microsoft Excel
• Strong research, analytical and organization skills
• Ability to gather data, perform process analysis, and provide recommendations
• Strong time-management skills and problem-solving skills
• Demonstrated productivity in a team environment
• Knowledge of toll systems and/or Backoffice operations

Internship Details:

• The start date will be Thursday, May 30 with an orientation that will take place at 4 World Trade Center in Lower Manhattan
• The internship will last 12 weeks, ending on Friday, August 23
• This is a full-time internship (generally 5 days per week at 7.25 hours of work per day plus a 45-minute break)
• The format is expected to be hybrid, partially virtual and partially in-person at 4 World Trade Center in Lower Manhattan
• The hourly salary range is $17.20 to $28.85 (the hourly salary is determined by internship type and school year)
• These details are subject to change

How to Apply:

• Click "Apply Now"
• Follow the prompts
• Please submit the following with your application
  • A resume that clearly indicates your expected graduation date
  • A cover letter detailing why you want to intern at The Port Authority of New York & New Jersey