Sud Residential Aide - Ch

DISTINGUISHING JOB CHARACTERISTICS

Maintains responsibility for overseeing and providing guidance and direction to BHP residential clients with a history of drug and alcohol abuse including some with criminal records who reside at a residential house for rehabilitation.

Assures the safety and security of the facility, clients and community and provides a range of supportive and emergency services.  Works 1st, 2nd, 3rd or weekend shifts and coordinates shift operations.  Specific work shift responsibilities vary based upon the shift and operational and service needs.   Employees will typically work a regularly assigned location and shift; however, such assignment may change at the discretion of BHP of Central Ohio, Inc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).

• Monitors client activity and conducts facility rounds on all floors by walking through the facility at least hourly. Conducts room search process. Identifies and issues rule violations as appropriate.
• Monitors and ensures clients take medications as prescribed. Conducts urinalysis drug tests and breathalyzer alcohol test. Maintains random drug screen log and other drug test and alcohol test documentation.  Conducts client searches for drugs, weapons and other prohibited items.
• Recognizes antisocial or unusual behaviors and addresses them immediately, positively and in a non-threatening manner. Notifies on-call clinical staff and/or Supervisor of client problems or issues in accordance with operation procedures.
• Listens and responds to client concerns. Documents client behavior and progress and records services rendered to clients in electronic health record as appropriate. Documents information in staff communication record as appropriate.
• Provides support to professional clinicians in developing the client’s skills to help them become more positive, productive, prosocial members of the community. Serves as a role model for clients and reinforces pro-social thinking and behaviors.
• First and second shift conducts intake process for new residents.
• Processes and completes paperwork after Treatment Team meeting including sorting passes/visits; updating logistic lists; putting planners into folders/typing, printing, and obtaining client’s signature on phase progress sheet, filing these into treatment book, and placing complete paperwork into Counselor’s mailbox.
• Assists with kitchen duties and schedule.
• Tracks forms to keep updated in office and on BHPLink.
• Ensures cleanliness of facility and submits work orders for repairs to maintenance and informs Supervisor of the request.
• Maintains safety and security of facility on assigned shift. Monitors and signs in and out cleaning supplies, sharps and other items which need to be locked up. Conducts scheduled safety drills. Ensures appropriate security levels are followed, and oversees in/out log for clients and visitors.
• Conducts client admission process and completes multiple check-in tasks during client admission. Conducts client discharge process.
• Answers the phone and checks voice mail, greets clients, visitors and vendors. Maintains visitor log. 
• Escorts client outside for tobacco use during times client is permitted to use tobacco.
• Completes Shift Change Report and security checks as well as Daily Shift Report. Completes Incident Reports as needed.
• Maintains confidentiality of HIPAA and other confidential and sensitive information.
• Maintains the highest level of integrity and professionalism in all aspects of job performance.
• Keeps abreast of current trends and “best practices” in the field. Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare.
• Performs job responsibilities and maintains all records in accordance with BHP’s policy, procedure and protocol, and as appropriate to the job, all regulatory authorities’ accreditation/licensure/certification standards, and all applicable laws and regulations.
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.

Specific Shift Responsibilities

• In addition to general responsibilities specified above, employees assigned to a particular shift or facility shall perform the following responsibilities:

1st Shift: Assigns client chores and conducts inspection.

2nd Shift:  Tabulates infraction sheet on a monthly basis.  Collects client tracking sheets and meeting papers one time a week.  Escorts clients outside to smoke one time per hour after 9:00 P.M.  Tracks client’s program hours, treatment team forms and planners and totals hours.

3rd Shift: Works alone at night. Shreds confidential paperwork. Cleans front office. Monitors medication supply. Assesses need for additional supplies and completes a list of needed supplies. Monitors water, freezer and room temperatures.  Tabulates infraction sheet on a monthly basis.  

OTHER DUTIES AND RESPONSIBILITES

• Cross trains to work in other residential facilities.
• Performs other duties as assigned.

KEY PERFORMANCE INDICATORS

The employee assigned to this position is responsible for achieving each of the following key performance indicators (KPI’s) to the specified standard. The employee is likewise accountable for consistently meeting or exceeding all of this job’s essential duties to performance standards as are evaluated throughout the course of employment, and which are rated during the performance evaluation period.

1. Meets all required standards as outlined by accrediting agencies.
2. Reports all reportable incidents in accordance with agency requirements.
3. Provides all supporting documentation as needed for audits in the required timeline.

 

SCOPE OF SUPERVISION

None

EQUIPMENT OPERATED

Computer, telephone, copier, fax, and other general office equipment; security system; personal vehicle.

CONTACTS WITH OTHERS

Clients, staff, visitors, venders, volunteers, law enforcement and emergency personnel, general public, family members and other internal and external job contacts.

CONFIDENTIAL INFORMATION AND DATA

Client records and other confidential or sensitive information

WORKING CONDITIONS

Good office working conditions when working in the office. Exposure to criminal offenders. When working in other BHP facilities, the employee is exposed to conditions within those facilities.  May be exposed to hostile or dangerous clients and other hostile or dangerous job contacts. May be exposed to contagious diseases. Possible exposure to inclement weather and traffic conditions when traveling to and from worksites.

USUAL PHYSICAL DEMANDS

The following demands are typically used and exhibited by employees when performing this job’s essential duties and responsibilities.  They are not, and should not be construed to be qualification standards.  Rather, they are illustrated to help BHP and otherwise qualified employee or job applicant with an ADA disability identify essential job duties that need to be reasonably accommodated, and the type of appropriate reasonable accommodation which may be available which does not create an undue hardship on the employer.

The employee regularly converses verbally with others in person and by telephone.  The employee occasionally exhibits digital dexterity and eye-hand coordination when performing general typing, word processing, data entry, paperwork and other similar tasks. The employee occasionally sits for periods of time and walks throughout facility on inspections and interacting with clients. Vision demands include close, relatively detailed vision when using a computer screen, and performing other tasks.  Employee performs some manual labor and lifts and moves donated and other items. 

REQUIRED KNOWLEDGE, SKILLS AND ABILIITIES

Knowledge of:  alcohol and other drug addiction; mental illness; crisis management; community resources; client rights; HIPAA and other confidentiality regulations; general office practices.

Ability to: serve as a role model for clients; exercise sound judgment in dealing with difficult situations and clients; follow instructions and procedure manuals, multi-task, interact with diverse populations, establish rapport with clients, react to crisis situations appropriately and professionally, maintain confidentiality of confidential and sensitive information; develop and maintain effective working relationships with clients, family members, social service agencies, co-workers and other job contacts; demonstrate respect and sensitivity for cultural and personal differences; contribute toward building a positive and productive team working environment; consistently exhibit job competency, ethical conduct, integrity and trustworthiness; embrace and effectively adapt to organizational change; exhibit behavior and conduct consistent with BHP values and policies.

Skill in:  oral and written communications, listening, documentation, problem solving, organization, Basic Life Support (BLS), CPR; operation of computer and other job equipment; application of electronic health record and other job software.

QUALIFICATIONS

Applicable laws or regulations require that employees assigned to some jobs attain a specific level of education, experience, or training, and license or certification. For other jobs, a combination of various levels and types of education, experience, training, and license or certification may qualify a person to perform essential duties of this position.  Qualifications specified for this position are:

Education, Experience and Training

High School Diploma or GED with training or course work in crisis management and one year work experience in a residential setting.

Licenses or Certifications

Valid state motor vehicle license. BLS/CPR certification required.

 

Additional Qualifications

Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, and may be required to submit to driving record check, personal vehicle inspection, and be insurable under BHP’s driving insurance provider guidelines depending on job assigned job duties.  Employee must also submit and pass a two-step TB test annually.  Must also demonstrate computer literacy.

Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.