Success and Transformation Lead

As a Success and Transformation Lead, you’ll need to:

• Own and maintain organizational relationships. When we sell to a four-star command, we’re making promises about their success, and about the experience they’ll have with us. Airmen, Colonels, Generals, GS-15s, Senior Executives, and everyone in between will look to you for the bright and authoritative word. We’ll look to you to ensure we hold their affection and their trust.
• Run to—and resolve—the right problems. Whenever something stands between our customers and their next delight, you’ll be the bringer of relief, whether on your own steam or by focusing the team.
• Be an ambassador of the entrepreneurial mindset. With your guidance and support, ground-level innovators, mid-level integrators and action officers, and senior leaders like General Officers will fall in love with the way things could be. They’ll also understand the part they need to play in their organization’s innovation symphony and follow through with assurance.
• Make strong innovators, and make innovators strong. From ground-level design, experimentation, and discovery, to mid-level resource allocation and barrier removal, to senior-level vision- and condition-setting, we want our users and their colleagues to have the skills they need.
• Know and advocate for your customer organizations’ needs. Your executive presence, storytelling, writing, speaking, customer discovery, communication of customer insights, analyses, and more, will be critical every step of the way.
• Strengthen our Success and Transformation team. For our customers, our colleagues at Productable, and each other, our motto is “you can count on us”. That means grit, humor, creativity, ownership, always having each other’s backs, and continually investing in ourselves and each other.
• Know our product, methodology, and people like the back of your hand, so our customers can get the full benefit of all three—and so you can help us all to improve.
• Thrive in growth and change. We’re a startup, growing by leaps and bounds. You will, too.

Qualifications

• Fiery passion on behalf of innovators everywhere, especially in large institutions like the Armed Forces.
• Experience leading innovation implementations within large organizations.
• Experience being a trusted partner for executive leaders of large organizations, ideally with experience briefing and shaping decisions for senior military leadership.
• Experience rigorously assessing process- and outcomes-based impact using qualitative and quantitative methods, and presenting those findings to lay audiences to drive and inform change.
• Experience designing, delivering, and customizing world-class training, drawing on your own experience applying these same disciplines. Change management, process management, Lean, Lean Start-up, and similar are all fair game.
• Time with the Armed Services, especially the Air Force.
• U.S. Person status with the ability to obtain security clearance.
• A current Department of Defense Common Access Card (preferred but not necessary).
• While this position is remote, you will need to work closely with customer staff during their work hours across their headquarters and satellite locations, and will sometimes need to be on-site with them. Your early months with us, especially, will likely require ample travel as you establish relationships, get familiar with our customers and platform, and learn everything you’ll need to operate autonomously. After that, expect ~1 week each month of travel, with the potential for more (perhaps even to different continents!) whenever we take a new organizational customer.

Benefits

• Healthcare coverage (Medical, Dental, and Vision insurance)
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401k
• Employee equity program
• Monthly wellness stipend
• Paid parental and caregiver leave
• Unlimited PTO
• Annual WFH stipend
• Team off-sites
• Paid life insurance