Substitute In-Room Dinning Server- Overnight

The Group:
Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
The Hotel:
A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa ; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.
Job Description:

Major responsibilities:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Set up tables up to our standards as per side work description
• Mark tables appropriately to food order for each course
• Set up the dining table and or tray according to the order accurately in timely manner
• Deliver in room dining order to the guests in a timely manner, within the quoted time
• Provide excellent service at all time to all of our guests
• Assist Guest courteously and efficiently, providing service for any guest's request
• Extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our product, including liquors and cocktails.
• Pick up the table after the use by the guests or as per guest's request.
• Do all the side works and preparations of the equipment for the continuation of the operation
• Make sure that all silver and glasses are wiped and spotless
• Check accuracy of order before delivering - be sure it is complete.
• Make sure that all product served are accounted for on the final bill before presenting it.
• Verify guest satisfaction before leaving the room
• Anticipate guest needs, as to where guests will never have to ask for anything
• Attend all food and beverage training classes
• To wish each and every guest a good day/evening before departing the room
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• Setting and maintaining the In Room dining environment and material perfectly clean as per side work description.
• Following the posted opening and closing duties and side work sheet
• Attend daily pre meal/communication meeting
• Attend monthly department meeting
• Always carry a master key, bottle opener, door stopper and pager when delivering or picking up tables and trays.
• Generate a good atmosphere

Requirements:

Mandatory

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others
• Must be able to work in a high pace and dynamic operation.
• Be able to work together with other colleagues.
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming.
• Work in a safe, prudent and organized manner.
• Be able to relate to all levels of guests and management.
• Have a minimum of 2 years experience in similar position in a luxury hotel property
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.
NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.
Salary range: $15.59-$20.78 per hour
Advertised: 04 Jan 2024 Eastern Standard Time
Applications close: