Subrogation Adjuster

Position: Subrogation Adjuster

Location: SLC, UT Corporate Office; United States- Remote

Compensation Range: $40,000- $70,000 (Annual Salary)

Shift: Monday-Friday 8:00 AM - 5:00 PM MST

About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.

Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.

Summary: 

The position requires investigation, determines liability and damages for Commercial Auto claims. Prepares demands and pursues Commercial Auto damages against responsible third parties.  Requires moderate supervision. 

Position Responsibilities:

The Subrogation Adjuster is responsible for the investigation and evaluation of damage primarily involving Semi Tractor Trailers. Prepares and negotiates settlement of assigned first and third-party recovery claims. The claims involve complex recovery of primarily pre-litigated property and casualty damages. The Subrogation Adjuster assists and coordinates the recovery of damages with assigned legal counsel.

• Exercises proper judgment and decision-making evaluating liability against responsible third parties. The review and evaluation of damages to develop strategies and course of action to leverage maximum recovery of damages.  
• Interaction extensively, with internal and external parties, including legal counsel, to support and provide documentation for the recovery of damages.
• Handles claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethical requirements.
• Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.
• Ability to interact with multiple parties at the same time.
• Conflict Resolution
• Handling urgent situations in a professional manner.
• Multi-tasking.
• Adaptable in a flexible environment

Essential job requirements may include, but not limited to:

• Proficiency with commercial auto estimating programs procedures.
• Keep company leadership informed of high value claims, respond timely to any issues that may require their attention.
• Assist in the identification and investigation of subrogation opportunities.
• Collaborate with accident investigators, claims adjusters, and others to gather necessary documentation and information.
• Maintain accurate and detailed records of subrogation cases, including correspondence, communications, and updates.
• Conduct the negotiation process with responsible parties to facilitate the recovery of funds.
• Prepare and submit subrogation claims to insurance carriers and responsible third parties.
• Communicate effectively with internal teams, external parties, and legal representatives involved in the subrogation process.
• Monitor and track the progress of subrogation cases, providing regular updates to the subrogation team.
• Assist in the preparation of reports and analysis related to subrogation recovery efforts.
• Work within the department and other department leaders to establish goals, align priorities with overall corporate goals.
• Practice and observe safety rules and regulations and encourage others to always do so.
• Always conduct yourself in a manner that reflects a positive and professional image.
• Must maintain a professional appearance in accordance with dress code policies.
• Treat everyone with dignity, fairness, respect and recognition.
• Work productively and collaboratively with direct supervisor and peers.
• Display and encourage teamwork and willingness to be a problem solver.
• Provide excellent customer service.
• Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
• Must be able to work with office equipment, utilizing computers for most tasks.
• Proficient with letter writing and with other written communications.    

Job qualifications may include, but not limited to:

• Ability to work with office equipment, utilizing computers for majority of tasks and must be familiar with Microsoft Office suite of programs and automotive estimating programs.

Physical Requirements:

• Capable of hearing, with or without correction, sufficiently to perceive normal speaking levels and receive detailed information through oral communication to facilitate meetings and work with internal customers and stakeholders by telephone and in person.
• Position may involve kneeling, stooping, bending, pushing, lifting, carrying, and moving objects that can weigh up to 25 pounds.
• Capable of working extended hours, to include weekends, holidays and various shifts (to include evening and night shifts) as necessary.
• Capable of sitting at a desk for extended periods of time and working with computer equipment
• Capable of speaking, writing, and reading English well and possessing a good command of the language so that various types of communications may be conducted in English with people of various levels of education and capabilities.
• Capable of visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.

Education and Experience:

• 4-year degree in a specified field or business-related field and commensurate work-related experience
• Transportation industry experience strongly preferred.
• Proficient with Microsoft Office Suite
• Experience adjusting and using estimating programs for automobile or heavy equipment damage.
• Broad understanding transportation processes and standards
• Excellent organizational skills required.
• Accuracy and attention to detail is essential.
• The ability to adapt to a changing environment.

Working Environment and Conditions:    

• Must have the ability to work on more than one assignment at a time with frequent interruptions, changes and/or delays.
• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• Must be able to handle incoming requests for assistance via phone and in person while working on other tasks.
• Must remain professional considering challenging situations that may occur in the location.
• May require commuting and working in an office.