Studio Manager

Job Description: Studio Leader (SL)
As Studio Leader, you will be responsible for providing leadership and daily direction to the sales and coaching teams in our studios. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SL must execute a lead generation / strategic marketing plan to increase sales and promote the health and wellness benefits associated with a healthy lifestyle. This leader must possess a high caliber approach to coaching and staff development.
Job Duties Include:

• Lead and coordinate initial and ongoing sales drivers (pre-sales events, studio events, outreach)
• Oversee the sales process and systems
• Lead, monitor, coach-develop, and evaluate the performance of all OTF staff
• Comply with and enforce OTF Business Policies for daily studio operations
• Coordinate recruiting, hiring, training and scheduling of all OTF studio staff. Onboard all new OTF employees
• Collaborate with Head Coach to facilitate success of both fitness and sales teams and member experience
• Monitor OTF class size and work with Head Coach to ensure class needs are filled.
• Develop a high energy, fun team sales culture through contests and incentive-based motivation
• Model all studio activities through self-involvement (lead by example)
• Continuous mentoring of Fitness Specialist for ongoing success and growth (team meetings and daily coaching opportunities)
• Ensure OTF branding through consistency in all actions and messaging
• Empower, monitor, and evaluate specifically assigned responsibilities of sales and fitness teams
• Seek out and recognize staff strengths.
• Meet and exceed key performance indicators (KPIs): revenue, attrition, lead generation, ordering, inventory, payroll, cost controls and facilities maintenance
• Coordinate with marketing leader(s) to execute monthly and quarterly marketing plans that drive new visits and studio KPIs
• Promote the brand through in-studio and out-of-studio outreach
• Manage and exceed all OTF sales and operational budgets

Operational Duties:

• Responsible for 30-60-90 day and then Biannual OTF staff performance reviews
• Enforce OTF policies, business practices, systems and processes
• Ensure front desk systems are followed (proper member check-in, telephone inquiries both sales and general, guest registration, delinquent account procedures, customer care calls, change requests and document scanning)
• Provide and maintain the highest level of customer experience in your studio
• Empower staff through effective decision making to handle customer service issues
• Facilitate special in studio and out of studio events for member appreciation and community outreach
• Ensure a clean facility that is well maintained and operationally sound

Qualities of a Great Studio Leader
1) Timeliness
2) Work Ethic
3) Integrity
4) Positive Body Language & Attitude
5) Energy
6) Passion
7) Coachable
8) Preparedness
9) Being Flexible
10) Team Player
Reporting Structure: Regional Sales & Ops, Executive Director of Sales & Ops, Studio Owner
Performance appraisal: Biannually
Compensation: Salary range $40,000-$60,000 & monthly/annual bonus

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.