UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site (https://www.une.edu/hr/benefits) for additional information regarding UNE’s fantastic benefits package.
This position offers hybrid flexible work options (must be able to attend meetings and regularly scheduled days on the Portland campus).
- Work with new and continuing students by developing and implementing highly proactive outreach services with particular attention paid to retention and student success.
- Partner with academic departments to create streamlined communication strategy between instructors and SSS.
- Collaborate with Enrollment Counselors to facilitate smooth transition from prospect to student.
- Monitor student performance, analyze problem areas, determine solutions, and conduct intervention activities and processes.
- Guide and monitor student progress regarding issues such as student orientation, course selection and registration, course materials, billing and navigating the online courses.
- Provide high touch support to students and act as their main point of contact during a program of study.
- Communicate course information and required course materials to students to ensure preparedness well in advance of course start dates.
- Complete all tasks as defined within assigned timelines.
- Advise students on University policies (registration, withdrawal, course materials, financial aid, etc.).
- Maintain accurate and complete student enrollment records as required by University governance and all laws, policies and administrative regulations and policies, to include keeping accurate information in the CRM.
- Follow up with students who contact other departments to insure resolution of issue(s).
- Identify and respond to student at-risk behaviors by offering additional support and counseling.
- Meet or exceed student retention program metrics each term.
- Participate in and provide feedback to other team members and to your manager to address sales tactics, best practices, and strategies.
- Collaborate with University offices including academic departments, admissions, financial aid, student accounts, and registrar.
- Assist in on-the-job training of new staff members as the need arises.
- Participate in and provide feedback to other team members and to the manager to address sales tactics, best practices, and strategies.
- Perform other related duties as assigned.
- Bachelor’s Degree plus two to three years of relevant customer service experience in a fast-paced environment or a combination of education and experience from which comparable knowledge and skills have been acquired.
- Up to two years of experience in higher education administration or student services desirable.
- Ability and passion for building strong personal relationships and serving others.
- Experience with spreadsheets, databases, presentation software and word processing.
- Strong interpersonal, written and verbal communication, and creative problem solving skills.
- Ability to relate well with others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.
- High level of customer service.
- Good verbal, written and interpersonal communication skills.
- Ability to work independently as well as part of a team.
- Excellent organizational and multi-tasking skills.
- High level of attention to detail.
- Ability to work under pressure of deadlines and/or time limitations.