Student Support Specialist

Job Title: Student Support Specialist

Reports to: Intern Program Lead

FLSA Status: Full time exempt

Eligibility: U.S. Citizens Only

Pay Grade: $40,000-$55,000 Salaried

Job Summary:

Griffiss Institute is on a mission to become a world class talent and technology accelerator. At Griffiss Institute, the success of our student interns is paramount to our goals. Supporting these students and promoting activities and behaviors to enhance their abilities is the function of the Student Support Specialist.

As a Student Support Specialist at Griffiss Institute you will work within the Intern Talent team to manage intern facing support and administrative tasks in several areas of the program, including recruiting, onboarding, facilitation, and intern support. You will be the eyes and ears of the program, ensuring that intern concerns and needs are met with compassion and efficiency. You can talk to anyone, and you treat everyone with respect irrespective of rank, position, gender, ethnicity, or education. You want to be part of a strong, dynamic team that meets its mission with ruthless focus and tireless dedication because you understand the necessity and impact of converging people with diverse talents to protect and empower our country’s security and competitiveness.

The Griffiss Institute is proud to partner with the U.S. Air Force to support the development of a more diverse and inclusive domestic STEM workforce across the United States. In the past five years, the GI has recruited and deployed 823 student interns from 163 universities in 93 countries to US Air Force R&D programs in command, control, communications, computing, cyber, electromagnetic spectrum, UAS and counter-UAS. The successful candidate will work seamlessly with the GI’s Intern Talent team to support the program’s growing processes for onboarding, monitoring, retention, offboarding, and career trajectory tracking for 200-300 interns annually. Collaborating is a must with the GI Security Team, to initiate and manage government security clearances for promising candidates to cultivate early entry into defense careers.

If you are a people-person who thrives in a fast-paced environment, this is the right place for you to accelerate your career.

Essential Functions:

Supervisory Responsibilities:

· Will assist in overseeing research interns throughout the year.

· Will assist in ameliorating intern concerns with research, mentors, and peers.

Duties/Responsibilities:

· Assists in implementation of new hire onboarding and orientation under supervision of Human Resources.

· Monitors student interns during their period of performance via in-person and digital means, refers complex or concerning situations to project leads and/or Human Resources.

· Handles employment-related inquiries from applicants and employees, referring complex and/or sensitive matters to the appropriate staff.

· Communicates with Project Leads and Human Resources department regarding employee disciplinary concerns.

· Completes administrative tasks necessary for facilitation of Intern Talent programs including but not limited to data collection, creation and updating of documents and briefings, reviewing processes for completeness, efficiency and organization.

· Facilitating recruitment opportunities locally and nationally; acting as a program ambassador with university partners and at career fairs and other recruitment events.

· Maintains compliance with federal, state, and local employment laws and regulations as trained.

· Ensures that all documentation for Intern Talent programs is maintained appropriately in the correct area.

· Fosters a workplace environment for all students that is consistent with the values and vision of the Griffiss Institute.

· Performs other duties as assigned.

Required Skills/Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal, negotiation, and conflict resolution skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Ability to prioritize tasks and to delegate them when appropriate.

· Ability to act with integrity, professionalism, and confidentiality.

· Proficient with Microsoft Office Suite or related software.

· Proficiency with or the ability to quickly learn the organization’s talent management systems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Experience:

Bachelor’s degree in Education, Human Resources, Business Administration, or related field required.

Certifications and Licenses:
Valid state driver’s license – must meet insurance underwriting requirements.

Language Ability:

Multilingual is a plus. Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to seek clarification on project activities. Ability to research and define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Desired candidates have awareness of business fundamentals, including basic models and diagrams.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office programs including Outlook, Word and Excel and Smartsheets, Unanetand a variety of other basic internet software.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires regularly traversing Innovare Advancement Center’s 150,000 square foot facility for tours and talks. Additionally, this position requires walking or driving to and from the Air Force Research Laboratory Information Directorate’s Building 3 and traversing that building as well. While performing the duties of this job, the employee is regularly required to sit and talk or hear.

About us:

The Griffiss Institute (GI) is a nonprofit talent and technology accelerator for the United States Department of Defense and an international network of academic, government and industry partners. Since 2002, the GI has served the Air Force Research Laboratory Information Directorate (AFRL/RI), the Mohawk Valley region, and the United States, empowering diverse teams with talent and technology development programs that lead the nation in technical and economic impact. Devoted to converging teams and technologies to solve complex national challenges, the GI is proud to enable its international network from its home at Innovare Advancement Center in New York’s picturesque Mohawk Valley.

Innovare Advancement Center is a 150,000 square foot open innovation hub that converges world-class scientific, engineering, and entrepreneurial talent from universities, government, and industry to tackle new challenges in artificial intelligence, machine learning, cybersecurity, quantum, and unmanned aerial systems. Innovare’s unique capabilities include highly specialized laboratories for experimentation in quantum communications and neuromorphic computing, 40,000 square feet of high-tech and high-speed communications-enabled collaboration spaces, an auditorium with capacity for over 250 people, a 50-mile drone corridor for advanced unmanned aircraft operations, and coming in spring 2022 – an indoor sUAS research and testing facility with 22,500 square foot indoor flight testing area - the largest in the United States.

Visit http://www.innovare.org and http://www.griffissinstitute.org for more information.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Rome, NY 13441: Relocate before starting work (Required)

Work Location: In person