Student Success Manager, Graduate College

Manages the day-to-day operation of Student Success programs for graduate students. Reports to designated administrator.

Additional Basic Function – if applicable:

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following:

Lead the development of graduate Student Success programs.

Connect students to campus and community resources for basic needs, academic support, and financial assistance (i.e. Student Accessibility Services, Financial Aid, Student Ombuds, CARES Center).

Serve as point of contact and liaison between the Graduate College and internal and external constituencies relative to activities, projects, and other administrative functions.

Provide direct service to students through individual and group meetings. Provide Student Success recommendations to faculty, staff, and administrators when appropriate.

Work with Graduate College staff to coordinate orientation programs in partnership with university offices and academic colleges.

Co-lead the Graduate College Fellows Program, a leadership development program for graduate students.

Plan and execute student engagement and success programs and events when assigned.

Collaborate with other units (e.g., Institutional Research, Graduate Admissions Office, etc.) to analyze data to create annual reports to support student orientation, retention, and persistence initiatives. Implement strategies for achieving objectives.

Lead the development of belonging programs and initiatives across the Graduate College. Evaluate and implement changes to assigned programs and initiatives.

Serve on various university committees.

May assist in student recruiting efforts, which includes working with the Graduate Admissions on developing strategies and approaches.

Perform related duties as assigned.

Additional Examples of Duties – if applicable:

Minimum Qualifications:

Bachelor's degree in a relevant field. Three years' experience working with a variety of student populations in an educational setting, including administrative experience.

License/Certification:

Knowledge Of:

Desktop software ( i.e. Microsoft Office products) *

Higher education organizational structure *

Student success practices *

Skill In:

Written and interpersonal communications *

Organizing information and projects *

Providing leadership and direction to others *

Management of data related to diverse student populations *

Implementing projects and assessment of program initiatives *

Project management

Ability To:

Learn/apply basic student orientation/outreach/retention functions *

Work with a variety of student populations to identify basic student needs for referrals using appropriate academic and career resources *

Function well in a team-oriented environment

Communicate effectively with all components of the university *

Independently manage multiple projects and functions and prioritize workflow *

Work evenings and weekends on an occasional basis

Travel from building to building off campus occasionally

Preferred Qualifications – if applicable:

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which may require assessments. Assessments could take the form of interview questions, a request to provide work samples or a written or practical test to assess job related competencies.

Working Conditions / Physical Requirements:

None.

Working Schedule:

Additional Information:

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Kent State University is committed to the creation and nurturing of a diverse community of individuals through inclusive excellence. Diversity involves recognizing the value of differences and the inclusion of all members of the community including those that experience discrimination or under representation. This is a core value of the organization as we strive for a culturally diverse student body, faculty and staff that reflect the multicultural nature of Ohio, the nation, and our world.